Job Description

Rare Opportunity

Are you an experienced Clinic Manager who is looking to take your dental career to the next level?

Are you an enthusiastic people-oriented leader who loves to motivate and bring the best out of people?

Do you have excellent ideas to help increase patient and team satisfaction as well as improve practice efficiencies?

If you answered yes to the above - we want to hear from you!

Denmark Street Dental Practice is looking to employ a full-time Clinic Manager with GDC experience at our Specialist-Led & Fully Private Referral Practice based in Gateshead. This is an exciting and rare opportunity for a serious Clinic Manager, who is looking to progress their career and be part of an established and industry-leading Dental Practice. This position has become available due to the current post holder progressing into a new opportunity within the organisation.

Our practice is well established and is one of the largest referral practices in the North East of England. We proudly provide simple and advanced dental treatments including Implants, Orthodontics, Periodontics and Endodontics as well as General and Cosmetic Dentistry. The location has 5 surgeries, a designated local decontamination room, a patient consultation room and teaching facilities for visiting dentists. The practice is also fully equipped with all digital equipment including SOE Exact practice management software, digital intra-oral x-rays, 3D Intraoral scanners, CBCT, microscope and much more.

Our practice ethos, is to provide excellence in every aspect of the patient journey and any candidate must also embody this view. We have invested heavily in equipment, technology and people to ensure we deliver excellence to our patients in every way.

You will live and breathe our core values to develop and lead your team so that patient care is at the heart of everything we do.

Our organisational structure will allow for ample support and training for the successful candidate as we have Senior Managers in Finance, Marketing, Operations, Employee Relations, Patient Experience as well as experienced nurses who can support the successful candidate on a day-to-day basis.

The successful candidate must have proven Clinic Manager experience and should be able to demonstrate an understanding of how to drive growth as well as how to deliver effective day to day financial and operational management. Furthermore, achieving and maintaining full practice compliance, under current CQC requirements, is a key element to the role and therefore the candidate should be able to demonstrate experience in this area.

Your excellent leadership and people skills will coach and develop to ensure great motivation within your team. You will be passionate about the wellbeing of your team and share success together to create a positive team culture.

Benefits

Competitive salary Special leave to celebrate your birthday Additional holiday for length of service GDC registration fully funded CPD provided Parking permit Discounted dental treatments Fully funded courses

Essential Requirements

3 Years Clinic Manager Experience

GDC Registered

Desirable: Requirements

Private Practice Experience

Referral Practice Experience

Dentally Practice Software Experience

CQC Registered Manager

Key Tasks/Responsibilities:

Staff Management

Leading and motivating team members, frequent meetings, 1-2-1, sickness management, performance management, training delivery, recruitment and inductions, rota management and payroll.

Finance Management

Daily and weekly cash book, stock management, invoice management, associate and lab fee management, budget management, debt management.

Patient Experience Management

Understanding and delivering a 5 star patient journey (referral and non-referral patient journey), feedback and complaints handling.

Premises Management

Practice, equipment and surgery inspections/maintenance, fire risk assessment, health and safety audits.

Compliance Management

Ensuring practice adheres to current compliance regulations, weekly and monthly compliance audits, and provides compliance training to team members.

Production Management

Support growth of practice in patient numbers and private revenue, driving content for social media and website, support and drive marketing activities, diary management, outstanding treatment management.

Infection Control

Adhere to infection control policies and procedures at all times and carry out role specific duties as per roles and responsibilities.

Confidentiality

Adhere to all practice privacy, confidentiality and security policies and procedures.

Freedom of Information

In accordance with the Freedom of Information Act and other associated legislation, the practice may be required to make public recorded information available on request or do this as part of a publication scheme. Please note that your public role, your name or job role may be contained in a document that is published in accordance with such legislation.

Health & Safety

Adhere to all Health and Safety policies associate with the practice

Safeguarding children and Vulnerable Adults

All employees are required to act in such a way that at all times safeguards the health and wellbeing of children and vulnerable adults. Familiarisation with the adherence to practice safeguarding policies is an essential requirement of all employees, as is participating in related mandatory/statutory training.

I.T. Skills

Have a minimum basic level I.T skills to enable the use of the practice I.T systems and adhere to all I.T systems and security policies and procedures.

Record Management

To ensure that all records are retained in accordance with the Record Management policy and are stored in a manner that allows them to be easily located in the event of a freedom of information request.

Information Quality

Ensure that complete and accurate data is collected to the highest standard at all times. Data collection should be supported by adequate documentation and processes should be regularly reviewed. Staff should ensure that processes conform to national standards and are fit for purpose. All staff should comply with the information quality policy.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect their own work Participate in audits where appropriate.
Job Types: Full-time, Permanent

Pay: 28,000.00-31,000.00 per year

Benefits:

Bereavement leave Cycle to work scheme Employee discount Referral programme
Experience:

Dental Practice Management: 3 years (preferred)
Work Location: In person