Job Description

Clinic Manager (CQC Compliance + Sales Performance)

I

Wellness Clinic

Location: Central London

Salary: 40 000-50.000 + strong performance bonus

Job type: Full-time, on-site

Start date: Immediate

About Us

We are a high-end, rapidly expanding wellness clinic specialising in:

IV Vitamin Therapy & NAD+ Ozone Therapy & EBOO Functional Medicine & Blood Testing Regenerative & Preventative Wellness
We combine clinical excellence, safety, and strong CQC standards with a premium client experience.

We are now seeking a Clinic Manager who can lead both the governance and regulatory side of the clinic and drive revenue growth, KPIs and team performance.

This is a senior-level position for someone highly organised, commercially minded and confident in managing clinical environments.

KEY RESPONSIBILITIES (Combined: Compliance + Sales + Operations)

1. CQC, Governance & Clinical Compliance

Ensure the clinic meets and exceeds all CQC standards (Safe, Effective, Caring, Responsive, Well-Led) Maintain and update all policies, SOPs, audits and risk assessments Oversee infection control, clinical documentation, incident reporting and quality improvement Ensure staff training, CPD, competencies and clinical governance documents are always up to date Support the Nominated Individual and Registered Manager with evidence gathering and inspections Monitor medicines management, stock handling, fridge logs, expiry dates and pharmacy liaison
2. Sales, KPIs & Business Growth

Drive performance on weekly, monthly and quarterly clinic targets Monitor KPIs: daily revenue consultation-to-treatment conversion rebooking rate package and membership sales VIP retention Lead upselling and cross-selling initiatives with staff Support influencer collaborations, marketing campaigns and promotions Create strategies for revenue optimisation and client retention Provide weekly business performance reports to Directors
3. Operations & Team Leadership

Lead and supervise nurses, receptionists and admin staff Manage rotas, staffing levels and clinic scheduling Ensure a 5-star luxury experience for every patient Handle escalations, safeguarding concerns and complaints with professionalism Maintain a high-end, clean, safe, compliant clinic environment Train staff on compliance, sales and customer care
4. Stock, Pharmacy & Supplier Management

Oversee stock control for IV products, consumables and medical items Ensure correct storage, temperature logs and expiry rotation Coordinate with pharmacies, suppliers and couriers Monitor ordering cycles, budgets and stock optimisation
IDEAL CANDIDATE

Previous experience in a medical, wellness, aesthetics or IV clinic Strong understanding of CQC standards and clinical governance Confident with sales, KPIs, upselling and business performance Excellent leadership, communication and organisational skills Calm, professional, solution-focused and able to manage a busy clinic Knowledge of IV therapy, ozone therapy or functional medicine is desirable Pabau experience is a plus (training provided)
BENEFITS

Competitive salary + performance bonuses Professional training provided (CQC, governance, IV/wellness products, Pabau) Staff discounts on IV drips, NAD+, ozone and blood tests Beautiful, modern clinic environment Opportunities to progress as the company expands
How to Apply : hello@ivdrip.uk

Please send your CV and a short cover letter explaining why you are the right fit for this senior position.

Job Type: Contract

Pay: 40,000.00-50,000.00 per year

Benefits:

Employee discount Health & wellbeing programme
Work Location: In person