Job Description

Overview

Teresa Tarmey is seeking an experienced and dynamic Receptionist to join our flagship Notting Hill clinic. This role is pivotal in creating a seamless and memorable experience for our clients; from booking their treatment, to the moment they walk through our doors. You will be the first point of contact for guests and will play a key role in representing the Teresa Tarmey brand at all stages of the client journey. Key

Responsibilities:

Client reception

Greet clients in a warm and professional manner. Ensure each guest feels welcomed and valued upon arrival. Provide support with filling out necessary treatment forms.

Appointment scheduling

Manage the clinic's appointment system, including booking client treatments, ensuring therapist schedules are efficiently managed, and assisting clients with selecting treatments tailored to their needs.

Client communication

Answer incoming phone calls and emails from clients, providing accurate and punctual information about treatments and appointment availability.

Administrative support

Assist with day-to-day administrative tasks, including processing payments, handling invoices, and managing inventory of clinic products.

Clinic environment

Maintain a clean, organised, and ambient environment in the clinic at all times.

Coordination with therapists

Collaborate with clinic therapists to ensure that clients' needs are communicated and appointments are efficiently coordinated. Relay any specific notes about clients' requests or concerns.

Product purchasing

Provide clients with information about products we retail, gift cards, and treatment packages. Assist with further purchases in an informative and non-pushy way.

Qualifications:

Experience

1-2 years of experience in a receptionist, customer service, or front-of-house role in the skin / beauty industry, and ideally in a luxury environment.

Communication skills

Exceptional verbal and written communication skills, with the ability to interact with clients confidently and professionally.

Attention to detail

Strong organizational skills and a keen attention to detail.

Technical proficiency

Comfortable using computer systems, scheduling software, and point of sale systems.

Client-centred approach

A genuine passion for providing exceptional customer service and a commitment to delivering an outstanding client experience.

Hours:

Shift Pattern

Monday - Friday

Job Types: Full-time, Part-time

Pay: 24,420.00-40,392.23 per year

Education:

GCSE or equivalent (preferred)
Experience:

Skin/Beauty Receptionist / Customer service / front of house: 1 year (required)
Language:

English (preferred)
Work Location: In person