Job Description

We are seeking a highly organised, personable, and proactive Clinic Receptionist / Personal Assistant to serve as the first point of contact for clients and to support the clinic director in day-to-day administrative and client-facing tasks. This dual-role position combines traditional front-of-house responsibilities with broader duties focused on enhancing the client experience, ensuring smooth clinic operations, and providing personal support to the clinical director.

Key Responsibilities:

Receptionist & Front Desk Duties:

Greet clients warmly and professionally upon arrival. Manage incoming calls, emails, and messages with courtesy and efficiency. Schedule appointments and manage the clinic calendar. Maintain a clean, welcoming work area. Process payments, issue receipts, and manage basic invoicing. Handle client check-ins/check-outs, follow-ups, and rescheduling.
Client Liaison & Experience:

Act as a key point of contact for client queries and concerns, ensuring timely and thoughtful responses. Gather client feedback and assist in implementing improvements to overall service quality. Follow up with clients post-appointment to ensure satisfaction. Support the creation and execution of loyalty programs, promotional offers, or wellness initiatives. Maintain a client-first approach, ensuring an exceptional and personalised experience at every touchpoint.
Personal Assistant Duties (to the Director/Manager):

Assist with managing the director's calendar, meetings, and correspondence. Run occasional personal errands or tasks as directed. Assist in drafting emails, memos, or reports on behalf of the director. Coordinate travel arrangements and event bookings if required. Manage sensitive information with the highest level of confidentiality.
Administrative & Operational Support:

Maintain accurate and confidential client records and documentation. Assist with inventory management, ordering supplies, and liaising with vendors. Support social media or marketing tasks as required (e.g., posting updates, coordinating with marketing staff). Participate in staff meetings and contribute ideas for improving clinic efficiency and client satisfaction.
Key Skills & Attributes:

Exceptional communication and interpersonal skills. Warm, professional, and approachable demeanor. Highly organised with strong multitasking abilities. Tech-savvy; comfortable using scheduling software, spreadsheets, and basic office tools. Discreet, trustworthy, and able to handle sensitive information with care. A proactive mindset with a strong commitment to delivering high-quality service.
Job Types: Full-time, Part-time

Pay: 12.21-13.95 per hour

Expected hours: 30 - 35 per week

Benefits:

Employee discount Employee mentoring programme Health & wellbeing programme Store discount
Experience:

Administrative: 2 years (required)
Language:

English (required)
Work Location: In person

Application deadline: 14/08/2025