Job Description

CLINIC RECEPTIONIST

The Medical is a fast-growing, award-winning business offering convenient, high quality healthcare to its customers. We are currently looking for a friendly, professional and organised Part Time Clinic Receptionist to join our team in our Cowes Clinic.

This is an excellent opportunity for somebody with a passion for customer/ patient care who thrives in a vibrant environment.

SKILLS & ATTRIBUTES:

Your role is to ensure that each and every interaction with The Medical is excellent: warm, friendly and informative. We will be looking for:

Excellent customer service skills and telephone manner Strong organisational skills and effective multi-tasker Confident IT skills - Office 365 Word and Excel A genuine passion for people's welfare with a kind and friendly disposition A proactive and quick learner Excellent communication skills

RESPONSIBILITIES

Patient Experience:

Clinic Welcome - greet our patients when they arrive Reception experience - engage with our patients to ensure that their experience is excellent Enquiries - answer face-to-face enquiries and telephone overflow Booking Appointments - book patient appointments into the diary Managing Practitioner diaries Confirmations and Reminders - email appointment confirmations and reminders to patients Registration and Consent - ensure that new clients register fully and consent to the terms of business and to clinical assessment Cancellations and DNAs (Did Not Attend) - manage the cancellation and DNA processes from end-to-end Payment - take payment from private patients

Additional:

The successful candidate will need to have a flexible approach to work and be available to help with holiday and sickness cover. Candidates applying need to have experience of and be confident handling busy customer-facing shifts. Clinic scheduling software training will be provided prior to and beyond the start date.

Shifts to be cover:

Monday 0845-1430

Wednesday 1715-20215

Saturday - 0845-1415 = 1 in 4

If this sounds like you and you are interested in joining a warm and friendly team, then please apply with your CV and a Covering Letter.

Job Types: Part-time, Permanent

Pay: From 12.21 per hour

Expected hours: 10 - 15 per week

Benefits:

Bereavement leave Company pension Employee discount Health & wellbeing programme On-site parking Referral programme
Experience:

Microsoft Excel: 3 years (required) Customer service: 3 years (required) Microsoft Word: 3 years (required) Microsoft Office: 3 years (required)
Work Location: In person

Reference ID: Cowes recp25