Job Description

Company Description
As Functional Assessors at PFAS we work on behalf of the DWP assessing claimants who have applied for PIP (Personal Independence Payments) benefit. We act as information gatherers, and we assess how each individual's disability/condition/illness impacts their functional ability on daily activities by completing thorough assessments in a respectful, non-bias and reassuring manner. We use our clinical curiosity, medical knowledge, learnt resources and clinical guidance to present findings to the DWP. After we have gained all the information, we form a report which gets sent to the DWP case managers who make the decision on the claimant's eligibility. The DWP will make their decision by looking at the claim and its supporting evidence. Our assessment report is only one part of this supporting evidence.
We are looking for a Clinical Support Manager, to provide a working environment for all colleagues that is supportive and engaging. Utilising the array of Management Information to help identify key areas of focus, development areas and those to be celebrated. To create a team with a culture that aligns with the company values and upholds the professionalism required as set out be the governing bodies.
Position
As a Clinical Support Manager for IPRS PFAS, you will be responsible for PIP clinical delivery of your team including: Your key responsibilities will include:

• Maintain professional registration for self and team in accordance with the requirements of Post Registration and Practice (PREP) standards set by the NMC, CPD, and revalidation with GMC, and HCPC standards.
• Uphold clinical governance, professional standards, and best practice across all work.
• Monitor team and individual performance through MI (Management Information), identifying trends, risks and development opportunities in line with HR policy.
• Improve and maintain team clinical quality, productivity, efficiency, claimant experience (CSAT), reduce A3 & U Grades at team level and be accountable for amendments and OPAs at team level ensuring these do not breech SLAs.
• Provide tailored support pathways, manage absence, and promote wellbeing in collaboration with HR and the Wellbeing Lead.
• Foster engagement within the team, participate in PFAS-wide initiatives, and liaise with Clinical Delivery Manager, Contract Holder's Clinical Lead raise concerns, and provide monthly performance updates
• Con conduct regular reviews using the Aspire platform, including: 1:1 check ins, probationary reviews, quarterly / half year / annual reviews, and act as clinical representative at interviews.

Other duties:

• Maintain strong management presence through onsite and virtual interactions.
• Liaise daily with coordinators and service delivery leads to support smooth operations, teamwork, and annual leave approvals.
• Provide clinical support and ensure business objectives are communicated and reviewed with the team.
• Verify and approve overtime, expenses, and other requests in line with policy.
• Raise concerns, share feedback, and take on additional tasks as required.

Requirements
To be seriously considered for this role, you must have:
Qualifications:
Qualified Chartered Physiotherapist or Qualified Occupational Therapist.
BSc or Qualified Paramedic.
Qualified Nurse (RGN, RMN, RNLD only). Essentials Qualifications (without these your application cannot be considered)
Experience:

• Minimum 3 years' postgraduate clinical experience, including PIP assessments.
• Approved to deliver PIP assessments with knowledge of PFAS operational procedures.
• Experience in clinical report checking and/or audit.
• Skilled in Microsoft Office with experience in coaching and mentoring colleagues.

Knowledge: PIP assessment delivery
Skills:

• Proven track record of meeting targets, working with MDTs and maintaining high standards.
• Strong teamwork skills with the ability to build positive relationships across clinical and administrative teams.
• Excellent oral and written communication, negotiation, and adaptability in changing environments.
• Experience in change management, mentoring, and acting as a positive role model.
• Strong organisational, time management, team work, and IT skills (Microsoft Office, databases); professional under pressure.

Other information
Other Information:
Salary: 44,000
Position: Full-time, permanent.
Location: Hybrid (Norwich)
Hours: 40 hours per week, Monday to Friday.
What We Offer:

• Professional Development Opportunities
• Employee Assistance Programme including free confidential counselling
• High-street discounts
• 25 days annual leave
• Moving Day Leave
• Company Pension Scheme matched up to 6%
• Professional Subscription Subsidies
• Life Assurance
• Volunteering Days to support community initiatives
• Recruit a Friend bonus scheme - up to 1,500
• Environmental Initiatives
• Westfield Health Cash Plan
• Free Eye Tests every 2 years
• Free annual Flu-Vaccination

Upon completion of probation, the successful candidate will also be eligible for the company bonus scheme, allowing them to earn up to 10% of annual salary based on company and individual performance
Do you want to have a great impact and make a difference? Then don't miss out - we want to hear from you!
Apply directly or please feel free to reach out to our recruitment team for a confidential chat.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

Skills Required