Job Description

Archery Fit is London's best indoor archery centre, having won various awards like 'Community Club of the Year' and being ranked one of the 'UK Top-100 Small Businesses'.

We're looking for someone who is passionate about customer service and can help build and expand our club's vision and reach its growth potentials! You will be part of a small, friendly team in our busy, fun archery club :)

YOUR APPLICATION WILL NOT BE CONSIDERED IF YOU DO NOT SEND US A FILLED IN APPLICATION FORM, THAT CAN BE FOUND HERE: https://archeryfit.com/misc/AF-application_form.docx (also, we are unable to obtain work permit for this role, so all job applicants must already have the right to work in the UK)

GENERAL DUTIES include (not an exhaustive list):

Answering phone calls, texts, emails, etc. to book people in for our services Customer help & support You will be the sole point of contact for all of our customers Booking in clients & recording client attendance Conducting inductions (5-10 minute introductory speeches to groups of up to 30 people) Organizing & checking customer paperwork/records Organizing clients' bow storage Keeping & updating archery scores/score boards for clients Issuing gift certificates Precision + attention to detail is essential, following GDPR guidelines Processing payments & organizing end of day reports KYC procedures / building relationships with clients We operate with a professional but friendly and welcoming attitude to all clients - we have c. 100 regular members, with some coming for 9 years (since we opened!) and so we know them personally by names and keep up-to-date with their personal lives We'd encourage you to build relationships with people as well - easily done with our regular club social events Operating/following CMS system updates Club/business development Assistance in organising regular events - e.g. social events, competitions etc. Create/maintain relationships with potential partners Applying for different awards to help boost awareness of what we do Marketing Client capture and developing promotional activities Creativity - coming up with new ideas/material to captivate online audiences Office Administration Stock checks & updates (as/when necessary) Keeping office and all areas clean and tidy Maintaining terrace area
What we expect from you:

Exceptional personal and interpersonal skills Energetic, friendly, helpful & patient personality Strong organisational skills Strong attention to detail Ability to keep a strong level of focus on the tasks at hand, whilst following and understanding how/why our processes work Ability to multitask We have many tasks that happen at once, so you will need to be aware of what's happening and be able to assist different people as quickly and efficiently as possible Handle fast-paced environments The job is fun and relaxing yet highly productive and rewarding, as long as everything stays under control Ability to work independently Ability to work as a team and keep co-ordinated with colleagues Adaptability Our club is continuously expanding, and we are looking for someone who is willing and able to help maintain/improve what we do and adapt to all changes Ability to communicate & listen Being clear and concise through all forms of communication Our clients come from all different backgrounds, so a diverse and inclusive approach is essential Long-term commitment Punctuality for your given shifts Strong level of English language: written and spoken
What you can expect from us:

Working hours: Mon-Fri 17:00-22:00 - 1,200 per month Full holiday allowance There will be an initial 3 months probationary period with minimum termination notice on either side Free coached classes & training sessions!
Job Types: Permanent, Part-time

Pay: 1,200.00 per month

Expected hours: 25 per week

Work Location: In person