Job Description

We are seeking a dynamic

Club Manager

to lead our Wandsworth club, ensuring it meets all performance targets and operational standards. This is a pivotal role, accountable for the club's marketing, financial management, staffing, and compliance with Health & Safety regulations.

Working closely with the central membership services team and the wider support functions, the Club Manager will lead local operations, drive business growth, and foster a high-performing, values-driven culture. They serve as the final point of responsibility for all club matters, including staff development and risk management.

Reporting Structure:

Line Manager:

Cluster Manager

Direct Reports:

Programme Manager

Additional Team:

Our team of Coaches

Key Responsibilities:

Collaborate with the Operations Director and Cluster Manger to set performance targets, including EBITDA, and ensure these are consistently achieved. Lead the club with a strong presence, promoting a positive culture aligned with organisational values. Act as the club's primary lead on Health & Safety, ensuring full compliance at all times. Develop and execute a clear and effective marketing plan tailored to the club. Identify and communicate new business opportunities to the Operations Director. Manage people-related matters proactively, with support from the People Team. Review and approve staff resourcing requests before escalation to the Head of Programmes and People Team. Ensure timely and accurate submission of payroll-related data, including schedules, timesheets, and Kronos entries. Guide and support the Programme Manager, enabling them to manage day-to-day operations effectively in your absence. Recruitment and deployment of coaching staff. Ensure optimal staffing levels, maintaining the agreed payroll-to-revenue ratio. Support the Programme Manager in resolving complex member issues, such as parent complaints. Contribute to cross-club and business-wide projects as needed.

Essential Requirements:

Experience as an Assistant Operations Manager, Programme Manager, or Operations Manager, with hands-on involvement in marketing, finance, and HR. Demonstrated leadership ability with a desire for continued growth and development. Strong alignment with the organisation's values and a passion for making a difference. Eagerness to engage in broader business initiatives and projects. Highly self-motivated, with the ability to inspire and lead others. Enjoyment in working with and developing children. Confidence in handling member and parent communications. Excellent customer service and interpersonal skills.

Compensation Package:

Base Salary:

31,500

Bonus:

Up to 15% of salary (subject to business discretion)
Job Type: Full-time

Pay: 32,500.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Gym membership Referral programme
Schedule:

10 hour shift 8 hour shift Day shift Holidays Monday to Friday Overtime Weekend availability
Ability to commute/relocate:

London, SW18 4AD: reliably commute or plan to relocate before starting work (required)
Experience:

Sports coaching: 1 year (preferred) Management: 1 year (preferred)
Work Location: In person