Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS"

As a

Reservations Agent

, you'll be responsible for managing all aspects of individual and group

bookings

(7 rooms or more) with or without

catering

, including handling

enquiries

, confirming

reservations

, managing

payments

, tracking

changes

, and ensuring all arrangements are clearly communicated

across departments

.


You'll use systems like

Opera Cloud

and

ResaWeb

to maintain accurate records and provide reports. Excellent customer service, clear communication, attention to detail, and teamwork are essential. You'll also support other departments and help ensure guests enjoy a seamless experience.



Qualifications

At least

2 years' experience

in reservations or customer service, preferably in hotels Proficiency with

ResaWeb

and

Opera Cloud

, as well as comprehensive knowledge of

reservation procedures

Understanding of

group bookings

procedures and expectations Dazzling

customer service

and

smooth communication

abilities, both written and spoken Must speak and write

fluent English

with professional

business correspondence

skills

Tech-savvy

with Office365 and always on the lookout for

technological tools

that can simplify and enhance performance Exceptional

organisational

skills and attention to detail Sharp

problem-solving

skills and the ability to

stay cool under pressure

Flexibility to work

mornings, lates, weekends and holidays

as needed Minimum of a

high school or vocational diploma

(a degree in hospitality or tourism is a plus) A solid grasp of the

travel industry

and hotel operations Stellar

multitasking

abilities and

numerical

skills A

keen hunger for knowledge

that benefits both

personal growth

and

work excellence

Additional Information

Our mission at the

Ibis Budget London Heathrow Central

is to create memorable moments for our guests, by connecting hearts from arrival to farewell.


A job, a career or a calling - whatever brings you here, we have something for you!


As part of our team you can have:

Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

A little more information:

We are committed to giving our talents the skills and support required to deliver excellent service, and most importantly, to grow in their careers. No matter your specialty or culinary background, we offer great training to improve your skills.


Our hotel offers

307

rooms, and

Bar and Restaurant

facilities available 24/7.


To ensure you can best welcome and care for our guests you will need to be fluent in English.


Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role,

please click

'

apply

'

now! We

'

d love to hear from you!

One more thing...

By working at the

Ibis Budget London Heathrow Central

you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.