Job Description

Job Summary

We are seeking a dedicated and enthusiastic Coffee Shop Manager to oversee the daily operations of our bustling coffee shop Cups & Co in Dorking.

Cups & Co is a coffee shop run by a local charity ALDAG providing work experience for young people with a learning disability and is open to the public for six days a week Monday to Saturday from 10am to 4pm. The position is for three days a week with some flexibility around days. The working day is 9.30am to 5pm. The salary is based on 14.00 an hour.

Key requirements will be the ability to create a welcoming space with good food on offer whilst developing the catering and hospitality skills of our team and building strong partnerships with the local community.

We have a great team of young people with a learning disability who work in the shop and in addition you will be supported by a trustee from the charity.

Do you:

have the ability to offer a great customer experience whilst ensuring that our young people remain at the heart of what we do?

have strong management skills with the ability to lead and develop a service?

The ideal candidate will either have experience of working with people who have a learning disability or have management experience in a catering environment.

Duties

The Manager will support and train people with a learning disability in hospitality skills, working in liaison with the second manager for the overall management and performance of the coffee shop. Supervise daily operations of the coffee shop, ensuring smooth service and customer satisfaction. Lead and motivate staff, providing training and support to enhance their skills in hospitality and food service. Maintain high standards of cleanliness and organisation within the kitchen and dining areas. Ensure compliance with food safety regulations and health standards. Manage inventory and monitor stock levels to minimise waste. Develop and implement promotional strategies to attract new customers and retain existing ones. Handle customer inquiries, complaints, and feedback in a professional manner. Work with the team to ensure timely preparation of food and beverages.

Skills

It is desirable if the candidate:

has or be willing to gain a level 2 Health and Safety certificate appropriate to a catering environment has a level 2 Food Hygiene Certificate and is willing to gain a level 3. has or be willing to gain a First Aid Certificate IT, literacy and numeracy skills for completing forms, recording handovers, managing finances etc
If you are passionate about creating memorable experiences for customers while leading a dynamic team, we encourage you to apply for this exciting opportunity as our Coffee Shop Manager.

Job Type: Permanent

Pay: 14.00 per hour

Benefits:

Discounted or free food On-site parking
Work Location: In person