We are seeking a dedicated and passionate Coffee Shop Manager to oversee the daily operations of our new Ori Caffe within the John Lewis Store in Southampton. The ideal candidate will possess strong leadership skills and a commitment to providing exceptional customer service. This role requires a blend of culinary expertise, team management, and a keen understanding of food safety regulations. As the Coffee Shop Manager, you will be responsible for creating a welcoming atmosphere while ensuring the highest standards of food preparation and service.
Duties
Oversee all aspects of coffee shop operations, including staff management, inventory control, and customer service.
Ensure the preparation and presentation of food items meet quality standards.
Supervise and train staff in food safety practices, cooking techniques, and customer service protocols.
Manage daily schedules for team members to ensure adequate coverage during peak hours.
Maintain cleanliness and organisation in accordance with health and safety regulations.
Foster a positive work environment that encourages teamwork and collaboration among staff.
Handle customer inquiries and resolve any issues that may arise during service.
Monitor stock levels and place orders for supplies as needed to maintain operational efficiency.
Skills
Proven experience in a supervisory role within the hospitality or restaurant industry.
Strong culinary skills with experience in food preparation and production.
Excellent leadership abilities with a focus on team management and development.
Knowledge of food safety regulations and best practices in kitchen operations.
Previous barista experience is highly desirable, along with an understanding of coffee brewing techniques.
Exceptional communication skills to effectively interact with customers and team members.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
A background in hotel or catering services would be advantageous. If you are enthusiastic about coffee culture, possess strong managerial skills, and thrive in a bustling environment, we invite you to apply for the position of Coffee Shop Manager.
Job Type: Full-time
Pay: Up to 32,500.00 per year
Benefits:
Company pension
Work Location: In person
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