Job Description

Are you a natural leader who loves combining excellent customer service with high energy and creativity? Honesty is looking for a

skilled and experienced Coffee Shop Supervisor

to join our team at

Honesty Horlicks Quarter

, where food is made by people who care.

About the cafe & location

Our branch is located in

Horlicks Quarter

, Slough -- in

Clocktower Place

within the iconic redevelopment of the former Horlicks factory.

Horlicks Quarter is a vibrant, mixed-use community space, combining homes, shops, artisan cafes, light-filled atriums and co-working areas, heritage architecture (including the Clocktower and factory chimney) and a strong sense of neighbourhood.



Honesty prides itself on scratch-made food, locally sourced ingredients, ethical sourcing (no palm oil) and sustainable practice. Our cafe offers handmade breads, pastries, breakfast, hot lunches, cakes, vegan options, comfortable seating for work or gathering, and a warm, "Manhattan-ish", heritage-inspired fit-out.

Hours and Shifts:

Tuesdays to Saturdays (37.5 hours per week)

(Days off

- Sunday and Monday)


Hot and cold drinks, pastries, cakes, tarts, biscuits and hot and cold seasonal dishes are served daily. All the breads, croissants and pastries are made using organic flour. Choose from sandwiches, salads, panini, hot pies, soup and other seasonal hot dishes for lunch. Traditional afternoon teas are available and most allergies are catered for.



All Honesty food is handmade in its kitchens and bakery using seasonal and wherever possible local ingredients. No artificial colourings or additives are used.



Visitors are welcome to enjoy the tea rooms without purchasing an entry to the gardens.

General Purpose

Ensuring the delivery of excellent customer service in a cheerful and efficient manner to all our customers. Oversee the entire shop including the flow of customers/orders, staff activities and shop environment.

In return for your hard work, we offer:

Secure employment contracts Full training and opportunity to develop within the business Free meal on duty 20% off all products Discounted Cookery School Courses

Future opportunities

There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you're working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.




Managers Supervisors Area Managers Chefs Administration And many more!

AREAS OF RESPONSIBILITY

Supervisory duties:

Be responsible for shop stock / products and ordering replacement stock Liaising with Managers, Area Manager and other staff Preparing Rotas for staff (being mindful of target hours) Responsible for meeting sales targets alongside the Manager Attend Supervisors Meetings Be responsible for the social media output of the coffee shop

As a keyholder, open up coffee shop for service:

Take delivery of goods from the wholesale unit and display / put away. Report any shortages Stock rotation and check dates on products Display products and price Amend menu board with specials / remove any out of stock items Do fridge checks and temperature checks on delivery Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)

Deliver excellent customer service whilst:

Answering telephone enquiries and taking orders over the telephone Waiting on tables Preparing food and drinks (check temps in line with company Food Safety guidelines) Clearing tables and washing up Engaging with customers

Finishing up by:

Ensuring entire shop is clean and tidy, items are replenished for the next day Sweep / mop floors Clean toilets, mop floor (in relevant shops) Tidy and clean outdoor areas Tidy stock room Check all equipment is cleaned and switched off Place orders with Head Office for stock items / products Log waste Cash up and place cash in safe place Lock up

Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 14 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff.


INDFOH