Job Description

Job functions

Analyse current collections performance and make recommendations for improvement; including:

- Sms (business transmission and customer interaction)

- Email (business transmission and customer interaction)

- Website (business transmission and customer interaction)

- Chat (business transmission and customer interaction)

- Ai Agents interaction and performance

- Dialler systems (business transmission and customer interaction)

- Payments activity (online payments, bank transfers, card payments over the phone

- B2C Communications frequency and customer behaviour

- Peaking and troughing analysis of collections performance

- Payment types and pattern recognition

- On time payments and payplans

Provide concepts to enhance collections performance

- Dialler campaigns

- Marketing communications

Development and Monitor collection KPI's (Recovery Rate, loan instalments, payplans, communications, gross efficiency etc.)

Prepare daily, weekly, monthly, annual and other periodic reports, as well as other one-off reports for senior management;

Support Contact Centre management, Compliance management and Senior management related issues;

Education

Economics and maths. Economics, applied mathematics, finances, mathematical statistics.

Social sciences. Sociology, political sciences, marketing.

Computer sciences. Data analysis, databases, programming, information technology.

Experience

Debt collection or unsecured lending business (loans, credit cards, lines of credit)

E-commerce, marketing

Required hard skills

SQL. Any dialects (MySQL, PgSQL, MsSQL). CTEs, window functions, hard queries, stored procedures.

Mathematical statistics. Different types of distributions, correlation, regressions, hypothesis testing.

Excel proficient level. Data sorting, data filtering, pivot tables, vlookup, SUMIF / SUMIFS, charts.

BI tools. Desirable PowerBI

A/B testing. Split principles, test planning, logging.

Desirable hard skills

Python. Data analysis, pandas, numpy, scipy, statsmodels, seaborn, matplotlib etc.

ETL processes. Airflow, Pentaho etc.

IT understanding. Client-server processes. API. Back-end and front-end. Parsing. Algorithms and data structures.

Management. Sprints, AGILE. Waterfall. Jira etc.

Other skills

Required fluent English.

Problem solving, critical thinking. Competence in cognitive biases and logical fallacies.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Store discount
Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?
Work Location: Hybrid remote in Sheffield S1 2BJ