Job Description

Vantec Europe Limited (VEU) are headquartered in Washington, Sunderland and owned by the Logisteed Group. We are one of the top third-party logistics (3PL) providers in the Japanese market and we are continuously growing our global business.

We currently operate 13 sites in the UK with a customer base in high volume automotive, premium automotive, construction equipment, lighting, automotive battery and offshore industries.

Specialising in last mile logistics and process design, we use a range of innovative ways to add value to our clients creating strong partnerships and investing in a deep understanding of our customers' business; their customers; the challenges they face and the goals they want to achieve.

Our services include Last-Mile / Just-In-Time (JIT) logistics, Warehousing, Kitting, Sequencing, Decant, Transport, and Linefeed. Our operations are underpinned by flexible and agile systems which integrate seamlessly with our customers and create robust processes.

Vantec created the UK's first immersive 'living warehouse' in 2018 and continues to pioneer work in immersive technology. Vantec Interactive Experience (VIE) is an immersive platform that uses 360-degree and 270-degree interactive projection to create realistic environments for training, sales and learning.

Vantec are trailblazing within the industry in our drive to be carbon neutral and net zero by 2050. Through the introduction of interactive and engaging VIE 3D immersive suites; E-learning; Virtual Reality and Fork Lift Truck Simulators, recycling initiatives and by increasing our fleet of low carbon transport including electric and Hydrotreated Vegetable Oil (HVO).

We focus on building positivity and energy in our business, recognising the work of our teams. We value the communities around us, and we are extremely focused on 'home grown talent' with commitment to nurturing and growing our own people. With Vantec is not just a job, it's a career and it's here for the taking.

Commercial Controller

Based within the Commercial Team based at Vantec Europe, Hillthorn Business Park.

39 hours per week
Monday to Thursday 7:55 to 16:35
Friday: Friday 7:55 to 13:35

This is a day shift position, but the applicant must be flexible to work additional hours during busy periods.

Your role as a Commercial Controller can be diverse, you will play a key role in the daily operations of the Commercial Department, reporting directly to the Commercial Manager. You will need to be able to communicate effectively with both internal and external customers, resolving commercial queries efficiently and effectively.

Summary of main responsibilities:

Assess quote request for allocation Create log and file quotes Progress live quotations to conclusion and provide status report Facilitation of the setup of new customers Creation of cost models - Customer budget Preparing and issuing month end pre-advice to customer and Finance Co-ordinate and/maintain customer charging Support credit control with debt escalation process Investigate and answer queries from Internal and external customers Creating reports for analytical purposes Support new business tender activities as appropriate Supporting with HR related issues including appraisals/fact file Creating customer facility budget Align the quarterly fuel costs with customer Review holiday top up and agree new rates with customer Monitor agreed sale rates vs actual costs Understanding of month end process linked with accounts e.g. accruals Support internal and external meetings as commercial stakeholder Monitor contract timings Assist with compliance policies/queries Understanding sign off levels Supporting with accreditation activities Support with continuous improvement initiatives

Employment Accountabilities

Stakeholder/Customer:

Actively ensure the customer service you provide is to a high standard. Must always maintain a professional attitude. Support all tasks as required to ensure customer satisfaction both internally and externally.

Staff/People/Team:

Actively communicate with all team members. Being part of a team will require you to perform other duties as requested by management. To ensure equality, diversity and dignity is respected/observed. To work positively with management and interfacing departments. To always maintain a professional and polite attitude. Provide support to other team members where required to achieve deadlines.

Processes/Policies:

Carry out tasks/functions as directed by management in an accurate and timely manner. Ensure commercial policies are understood and applied throughout your work. Housekeeping in line with 5S principles. To ensure that all activities are carried out in accordance with company policies including Employment, Health, Safety and Environmental (HSE) Policy. Seek continual improvement and efficiency of processes and actively plan to completion.

Results:

Ensure the highest Health and Safety standards are maintained. Ensure that accuracy is to a high standard to reduce incorrect results. Efficiently process customer requirements ensuring all quality expectations are maintained. Ensure the commercial team are driven to meet the targets set by the business. Make and support change within the business. Achieve personal development objectives.

Financial:

Financial responsibilities when dealing with Sales.

Knowledge and Experience

Essential

Experience working in a customer service role. Experience working to strict deadlines.
Desirable

Knowledge of working within a warehouse environment. Experience of working in a fast paced automotive/manufacturing sector. Knowledge and experience of negotiations and political awareness.

Competencies

Essential

Developing Self. Communicating Managing and Leading People. Customer Focus. Planning and Managing Work. Analysis and Problem Solving. Initiative and Decision Making.

Education/Qualifications

Essential

English and Maths GCSE at C grade or above. Driving Licence.

Other

Essential

Must be flexible to work outside of the normal business hours Ability to manage own time effectively. Ability to work well under pressure. Must be aware of and/or can develop an awareness of Equal opportunities issues and to comply with Vantec Europe Policy Statement.
Job Types: Full-time, Permanent

Pay: 37,237.24 per year

Benefits:

Additional leave Bereavement leave Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Financial planning services Free parking Health & wellbeing programme Sick pay Store discount
Work Location: In person