Job Description

Salary:

Competitive plus benefits

Type of work:

Permanent

Location:

Glasgow

About the role



We're looking for someone who is well-organised and passionate to join the team in a Commercial Sales Support role for Bumblebee, our electric vehicle home charge point provider.

We offer:

33 days' annual leave with room to grow

Private healthcare

Flexible leave

Generous retail discounts

Opportunities for training and progression

Life assurance

Simplyhealth:

all employees have access to a GP 24/7 and can claim money back on medical and dental treatments

And much more...



Hours

Full time:

Monday - Friday 8.30am - 5pm



About the role



In this role, you will support the sales process by liaising with contractors, coordinating with clients, and providing aftersales support. You will play a key role in supporting the Commercial Sales team and providing our customers with a smooth, hassle-free experience.



This role will be a great fit for someone who is highly organised, confident in liaising with contractors and clients, and passionate about delivering excellent aftersales support. We're looking for a proactive communicator with strong attention to detail who will provide our EV charging customers with a smooth, professional service.



Day-to-day duties



Liaising with contractors and suppliers to coordinate installation schedules, resolve queries, and ensure projects run smoothly.

Handling customer enquiries after installation, providing timely updates and professional support throughout the process.

Managing documentation and records related to sales, contracts, and after-sales activities to ensure accuracy and compliance.

Supporting commercial sales by preparing order details, tracking project progress, and ensuring customers receive clear and accurate information.

Coordinating aftersales support by addressing customer issues, arranging maintenance or service visits, and ensuring a positive long-term experience with our EV charging solutions.

Scheduling and coordinating appointments for site surveys, installations, and follow-up visits.

Answering incoming calls from customers in a professional and timely manner.



Essential skills and experience



Excellent communication skills, both written and verbal, with the ability to liaise confidently with customers, contractors, and colleagues

Proven organisational and time management skills, with the ability to manage multiple tasks and deadlines effectively

Strong IT proficiency, including Microsoft Office (Word, Excel, Outlook, PowerPoint) and other business software tools

Attention to detail and accuracy, ensuring records, documentation, and customer information are maintained to a high standard

Experience in a customer-facing or sales support role



Nice to have but not essential



Experience using CRM or project management software - guidance will be given for the right candidate

Previous customer service experience - not fully required, as full training will be provided

Knowledge of aftersales support processes - on-the-job training will be provided to ensure the candidate can manage follow-ups effectively

Experience in reporting or tracking tasks - training will be provided on our internal systems for monitoring projects



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance