Job Description

Job IntroductionWe are recruiting an experienced Community Coordinator to join our fantastic Rapport team, based in the City of London. Our Client is an ever-expanding global American banking and financial services corporation. This is a great opportunity to be a part of the Global alignment initiative while providing an outstanding \xe2\x80\x9chotel-style\xe2\x80\x9d service all key stakeholders.Working in our European Headquarters along with a team of 4, you will be part of EMEA wide team of 17 and growing! The team works very collaboratively even though we are widespread and are looking forward to having you join our team. You will play a crucial role in managing the onsite community, keeping the employees happy and engaged, and dealing with any issues that should arise.This is a full-time, permanent role (40 hours per week, 8 hours per day), working from Monday to Friday on a shift rota basis between 8 AM and 5:30 PM. The successful candidate will hold the job title of Community Manager.Main responsibilities

• Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors and sites that you are employed to support
• Helping drive local strategy, GCED initiatives, culture and programs
• Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client\'s time
• Providing a \xe2\x80\x9cone stop shop\xe2\x80\x9d for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload
• Ensuring the correct H&S procedures are followed and documented. This is to include but not limited to H&S checks, fire awareness procedure, emergency contacts, incidents/accidents/near missed procedures
• Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs)
• Display excellent personal presentation and interpersonal skills
• Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow
• Demonstrate confidence when dealing with complaints/issues
• Be calm and decisive under pressure, while also being confident and have discretion and diplomacy
• Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines)

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury\'s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards - for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone\'s differences and diverse backgrounds. We have created a number of Employee Networks as part of our \xe2\x80\x9cBe Yourself at Rapport\xe2\x80\x9d programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.Our Ambassadors\' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.About the CompanyRapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.We are very proud to count some of the UK\'s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.Our most prestigious awards include:

• In the 2021 \'Best Companies to work for\' awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from \'Best Companies\', their ultimate accolade, in 2021 signifying a \'World Class\' company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, , for further information and before applying to learn more about Rapport and our clients.We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport Guest Services