Job Description

: Community Engagement Executive

Location:

[Wimbledon, London]

Employment Type:

Part-time 25 hours

Reporting to:

Shop Manager / Digital Marketing Manager

About Us

Bebeto UK is a growing confectionery brand known for our innovative and delicious products that bring joy to our consumers. With an ambitious growth agenda, we are expanding our digital footprint to connect with both consumers and trade customers. Bebeto is the fastest growing sugar confectionery brand in the UK and is owned by Kervan, which is the 4th largest sugar confectionery manufacturer globally.

Role Overview

We're seeking a passionate and people-focussed

Community

Engagement Executive

to join our growing team. This role will be the voice of our brand across key eCommerce channels, ensuring our community feels valued, informed, and excited to engage with us. You'll be responsible for managing customer inboxes, providing timely, informed and helpful responses, and leading engaging TikTok Lives that showcase our products, boost sales, and build strong connections with our audience.

This is an exciting opportunity for someone who is confident on camera, skilled in social selling, and eager to create memorable experiences that convert followers into loyal customers.

Key Responsibilities

Community Management

Manage and respond to customer messages and queries across all eCommerce channels with professionalism and warmth. Provide accurate information, resolve issues, and ensure every customer has a positive experience with our brand. Monitor inboxes to identify common themes and feedback, sharing insights with the wider team.

TikTok Live Hosting & Social Selling

Plan and host regular, engaging TikTok Lives to showcase products, educate customers, and drive sales.

Confidently present products, highlight key benefits, and use storytelling to connect with audiences.

Maintain energy, positivity, and authenticity on camera to keep viewers engaged.

Track performance of live sessions and suggest improvements to maximise reach and conversion.

Brand Advocacy

Embody our brand values in all customer interactions and content.

Help foster a supportive, loyal online community.

Collaborate with marketing and eCommerce teams to align messaging and campaigns.

Undertake promotional duties in the local area to promote the shop.

What We're Looking For

Skills & Experience

Excellent written communication skills with a friendly, professional tone.

Strong verbal communication and presentation skills - comfortable and engaging on camera.

Previous experience in customer service, community management, or social selling (TikTok Shop, Instagram Live, etc.) preferred.

Understanding of eCommerce channels and online sales processes.

Creative, proactive, and able to think on your feet during live sessions.

Ability to multitask and manage multiple inboxes efficiently.

Data-driven mindset, able to review engagement and sales performance to optimise activity.

Soft Skills

A people-person who thrives on engaging with customers. Confident, dynamic, and charismatic - especially in live video environments. Passionate about building communities and driving growth through authentic connections. A self-starter who can balance customer service with sales-focused initiatives.

What We Offer

Competitive salary Performance based bonus Opportunity to be the voice and the face of a growing brand.
If you're ready to take Bebeto UK's digital presence to the next level, we'd love to hear from you!

Job Type: Part-time

Pay: 23,000.00-25,000.00 per year

Expected hours: 25 per week

Benefits:

Employee discount Store discount
Ability to commute/relocate:

London SW19 4JS: reliably commute or plan to relocate before starting work (required)
Location:

London SW19 4JS (required)
Willingness to travel:

100% (required)
Work Location: In person