Job Description

About the role

Balfour Beatty are currently looking for a Community Relations Coordinator to join our A57 Highways team based in

Ashton Under Lyne.

Here at Balfour Beatty, our work inspires communities and advances society. It is therefore essential that we provide excellent customer service and communication to reach all those individuals and businesses our projects touch.


This role is key to ensuring accountability, traceability and consistency of information exchanged throughout the project lifecycle. It's sits as part of the team who act as the voice of the community within the project, ensuring timely, meaningful, and accessible communication to minimise disruption and build trust with those affected by the works

What you'll be doing

Within this role you'll:

Correspondence management and systems

Write, distribute, receive, log and archive all incoming and outgoing community focused communications Manage correspondence and maintain accurate records using digital document control systems (e.g MP Connect (CRM) Ensure all correspondence is tracked and responded to within required timeframes, in line with the client's public complaints and enquiries process Assist in the development of correspondence tracking systems and processes to ensure audit compliance and accessibility

Quality Assurance and standards

Create, format and quality-check outgoing community focused communications to ensure alignment with corporate and project standards, ensuring accuracy, completeness and compliance with project protocols Ensure all community focused communications comply with the client's writing and tone of voice guidance

Stakeholder engagement and communications

Act as a liaison between internal teams and external stakeholders to ensure clear and timely community focused communications are created and delivered Liaise with colleagues and client stakeholders to resolve issues or delays in correspondence workflows Support the Customer and Communications Manager with external and internal communications where necessary

Reporting and support

Generate regular reports on correspondence status, volumes and performance metrics Assist in preparing for audits and reviews
Provide training and support to team members on protocols and systems relating to community focused communications

Who we're looking for

Essential:

Excellent written and verbal communication skills with attention to detail Be able to quickly source and interpret technical information from a variety of sources and translate into customer-friendly written communications A proactive, collaborative attitude and willingness to engage with diverse teams and stakeholders Competent in the use of MS Office applications and document management systems Prior experience in correspondence management, document control or project administration Strong organisational skills with an ability to manage multiple tasks simultaneously and prioritise under pressure A passion for delivering a great customer experience

Desirable:


Experience working in a construction or infrastructure project environment Familiarity with project reporting tools such as Power BI or Excel dashboards

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:


Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. 25 days paid annual leave (pro rata) Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave Pension, share incentive plan, volunteering leave, recognition schemes and much more...

About us

Balfour Beatty's Highways business delivers major schemes including motorway upgrade programmes, complex national infrastructure projects and regional investment programme works for National Highways. We have a strong orderbook and a positive pipeline of opportunities, we put the road user, at the heart of everything we do. We work safely, reduce carbon emissions and added social value to the communities within which we work.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion



To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.



As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/



We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com



Job Reference: BBUK15002