Job Description

Job Summary

Reporting to the Conference and Events Manager, as the Conference and Events Sales Coordinator at Westminster College, you will play a pivotal role in our vibrant Conference and Events department.

Responsible for handling a diverse range of events, from conferences and meetings to corporate and private dinners, parties, and weddings, you will oversee every aspect from initial enquiry to seamless execution.

This role requires excellent time management skills and the ability to communicate effectively with various stakeholders, including clients, customers, and guests.

A background in hospitality or event management is preferred.

Experience with Kinetics would be desirable.

Duties

Proactively manage new enquiries, via telephone, email and other channels, guiding them through the conversion process to secure confirmed bookings. Foster enduring client relationships, encouraging repeat business through personalised service and attention. Follow up on enquiries as per the agreed enquiry process. Responding promptly and effectively to event queries across telephone and various communication channels. Prioritise new business and big business as appropriate. Produce accurate written correspondence and documentation using a range of software tools. Oversee the management of contracts, deposits, prepayments, resolving account queries, and processing credit card charges. Conduct engaging client show rounds, highlighting venue features and offerings. Collaborate closely with the Operations Team to co-ordinate flawless event execution. Participate in carrying out the events if required. Gather and analyse client feedback to continuously enhance service quality. Uphold exceptional standards of presentation and delivery across all events. Provide administrative support and assistance to team members as needed. Contribute ideas and support the development of advertising, marketing materials, and promotional events. Actively participate in training initiatives to enhance skills and knowledge. Ensure strict compliance with relevant regulations, including food hygiene, alcohol licensing, and health & safety standards. Support the manager by Identify operational efficiencies and cost-saving measures. Offer support and general assistance to the Manager and carry out other reasonable/additional duties required to support departmental objectives.

Requirements

Proven experience in event coordination or a similar role within the hospitality industry. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent time management skills to meet deadlines effectively. Exceptional communication skills, both verbal and written, to liaise with clients and team members efficiently. Familiarity with hotel operations and guest services is beneficial. Ability to work flexible hours as required by event schedules. Possess a good understanding of computer systems with a willingness to learn. Display meticulous attention to detail.
If you possess a passion for creating memorable experiences through well-executed events, we encourage you to apply for this exciting opportunity as a Conference & Events Coordinator.

Job Types: Full-time, Permanent

Pay: Up to 27,944.00 per year

Benefits:

Company pension Discounted or free food Free parking On-site parking Sick pay
Work Location: In person