Job Description

Our Contract Management team is seeking a dedicated Contract Coordinator to join us in Birmingham. This is an excellent opportunity for someone with management experience, strong administrative skills, and the ability to effectively engage with clients. In this role, you will manage two direct reports, providing guidance and support while ensuring all KPIs are met and billing deadlines are adhered to. You will also handle contract reporting and administration, acting as a liaison between internal and external clients to ensure maximum efficiency, KPI delivery, and a high standard of service.

You will join a team of 18 professionals, including administrators, coordinators, analysts, and managers. Based in our Birmingham hub office, you will be part of a community of over 100 colleagues across various divisions. This means plenty of exciting events, office socials, health and wellbeing initiatives, and fundraising activities to get involved in.

We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and this can be discussed at the application stage.

Main tasks

Implementing processes and reporting agreed during mobilisation Liaising between client and Surveyor on new job allocation. Managing fee estimates to Purchase Order stage Co-ordinating job progress reports for clients, gathering information from Surveyors by holding regular meetings Maintaining regular client meetings as agreed per contract Identify firm wide contract issues to be fed back to Head of Contract Management Reporting on a weekly/ monthly basis to the team meeting Developing and maintaining strong relationships with clients to ensure smooth contract delivery Assisting with Monthly/Quarterly and Yearly reporting Coordinating client presentations (internal and external) Assisting with arranging events relating to the contracts, team building, Health and Safety, CPD

What will it take to be successful?

You will have management experience, strong administrative skills, and the ability to work effectively with clients. Strong IT skills, particularly advanced Excel knowledge (including pivot tables, VLOOKUP, advanced formatting, etc.), are essential. Excellent communication skills and the ability to manage client relationships are a must. As a strong team player, you should be comfortable working in a busy environment, capable of multitasking, communicating directly with internal stakeholders and external contractors, and working under pressure to meet deadlines.

Hours
Full time
Contract type
Permanent
Location
Birmingham

Why choose us?

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, with the Investors in People Gold accreditation, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers - our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients' future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

Approachable - We treat every relationship with respect, integrity, and warmth Effective - We do what we say we will, we do it well and we are accountable Ambitious - We are ambitious for our clients and for our firm


We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

Communication - Ensures effective, clear, and relevant communications in support of business objectives People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm's heritage and values Use of Technology - Modern, Agile, Digital Employee Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business * Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.