Job Description

Department:

Location:

ComCab Liverpool

Closing Date:

May 19, 2025


Job Summary


The Contract Coordinator will be responsible for managing the Isle of Man (IOM) contract, developing and maintaining a strong, trust-based relationship with the client, and ensuring the smooth operation of their transport requirements. Additionally, the role supports day-to-day operations for ComCab Liverpool, contributing to operational effectiveness.

Main responsibilities

Ensure all communications with IOM are professional, friendly, and polite. Input bookings accurately into the booking and dispatch system. Support equal driver opportunities to maximise income potential. Promote teamwork between drivers and contract management. Monitor and manage dispatch performance, manually intervening when necessary. Develop and sustain trusted relationships with the IOM contract to retain their business. Understand and anticipate IOM's needs and requirements. Coordinate timely and accurate delivery of services and products. Act as the communication link between IOM and internal teams. Address issues and complaints promptly to maintain trust. Identify new business opportunities within the IOM account. Prepare management information (MI) reports and invoices as required. Uphold professional behaviour and company representation at all times. Meet service levels as directed by the Head of Corporate Accounts. Attend necessary training and staff meetings. Suggest operational improvements. Follow company contingency plans for system faults/failures. Adhere to company policies, including Equal Opportunities, Data Protection, and Health and Safety. Assist with ad-hoc tasks and reasonable duties as required.

Essential Criteria

Excellent communication and interpersonal skills Ability to build and maintain client relationships Strong organisational and time management skills High attention to detail with data entry and reporting Ability to work effectively as part of a team Problem-solving skills with a proactive approach Commitment to customer service excellence Competency in using IT systems and dispatch platforms

Desirable criteria

Previous experience in transport/logistics coordination Knowledge of ComCab systems and operations Experience managing corporate accounts Understanding of the Isle of Man client base or similar contracts

Hours of work

37.5 hours per week (typically Monday to Friday 09:00-17:00). Flexibility required for hours/days worked in line with operational requirements.

Salary

Competitive

The Equality Act

CityFleet is an equal opportunity employer, and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e., age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.

How to apply

Please email a covering letter of application and CV to Claire Langrell

clangrell@cityfleet.co.uk

Applications

Applications should include:


the reasons you are applying for the post why you believe you are a suitable candidate * any relevant qualifications or experience