Job Description

Job objectives and responsibilities
xc2xb7 Assist the operations team to deliver the highest standards of operational performance and efficiency. Responsible for monitoring and reporting on performance indicators, acting with the management team to ensure Work In Progress, aged and current, is managed effectively to minimise cost and operational risk. The role will include liaison and development of close working relationship with internal Mitie Service lines and specialist suppliers ensuring contractual KPI's/SLA's are achieved
xc2xb7 Support the liaison with Sky on site operations team and attend any required operational meetings.
xc2xb7 Day to day points of contact will be the Contract Support team, Engineers, Finance Business Partner, specialist service providers, internal Mitie service providers.
xc2xb7 Provide consistency in contract reporting, including SLAs, Monthly Contract Reviews, Quarterly Business Reviews and Annual Business Reviews
xc2xb7 Liaison between Operations and Finance
xc2xb7 Raising of Purchase Orders
xc2xb7 Onboarding of new suppliers
xc2xb7 Liaising with Procurement

• Supplier & Engineering paperwork compliance
• Compliance around Statutory & Mandatory PPMs
• Parts Ordering process & spares tracking - and interlink with specific jobs
• Contractor information management
• Quotes process
• Maximo Proficiency
• General Tracking & Reporting

Main duties
xc2xb7 Receive calls and emails and logging jobs onto the helpdesk system from Sky customer and Mitie teams.
xc2xb7 Support for customer requests for reactive, planned and emerging work.

• Provide the operational team with daily, weekly and monthly planned maintenance performance reports. Highlight operational risks impacting the timely delivery of monthly statutory, mandatory and routine planned maintenance tasks
• Highlight operational risks impacting the timely delivery of unplanned reactive maintenance tasks
• Liaise with internal and external suppliers, expediting aged and current Work in Progress/ debt minimising risk, cost and escalations. Liaise with Mitie management teams to ensure self-delivery performance is maximised
• Taking ownership of High Priority Work Orders (Priority 1 and 2), the position holder will be expected to manage and expedite work orders in line with contractual SLA's/KPI's

xc2xb7 Coordinate raising of purchase orders in line with Mitie business policies processes drive consistency
xc2xb7 Ensure all invoices are paid / queried in a timely manner
xc2xb7 Daily update of Statutory, Mandatory and Routine PPM Spreadsheet, scanning of documentation and associated remedial tasks raised and tracking and completion.
xc2xb7 Quote form production, submission and tracking.
xc2xb7 Use the CAFM system (Maximo) to access and generate quoted work Tasks, Reactive tasks and maintenance tasks.
xc2xb7 Daily Engineering stock management, parts ordering, job updates and closures associated with the parts ordering process.
xc2xb7 Receipting of Purchase orders in line with Mitie business policies and processes

• Monitor Key Performance Indicators (KPI's) and report on the effectiveness and efficiency of internal and external service delivery teams

xc2xb7 Resolving queries from Helpdesk
xc2xb7 Coordination of WIP - reactive/ planned/ quoted tasks, liaison with engineering with regards to tasks open and not closed
xc2xb7 Identify opportunities that may improve overall performance
xc2xb7 Management of supplier onboarding programme for operations
xc2xb7 Act as point of contact for the variable tracker. Collation of all entries for the variable tracker in readiness for review. Ensure all necessary supporting documentation are completed and filed accordingly.
xc2xb7 Support the Account lead, Account Director and line manager as required.
xc2xb7 Adhoc administration activities
Person Specification
xc2xb7 Excellent IT skills in Microsoft
xc2xb7 Ability to work to own initiative and as part of a large team with minimal supervision
xc2xb7 Proactive and well organised
xc2xb7 Excellent verbal and written communication skills
xc2xb7 Team Leadership skills, coach the to enable them to exceed expectations
xc2xb7 Ability to work collaboratively in matrix environment
Health and Safety responsibilities
xc2xb7 Follow Group and company policies and procedures at all times;
xc2xb7 Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
xc2xb7 Use all work equipment and personal PPE properly and in accordance with training received;
xc2xb7 Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
xc2xb7 Ensure compliance with Mitie's information security procedures in all activities;
xc2xb7 Proactively identify and report security risks to your manager;
xc2xb7 Report actual and suspected security incidents;