Job Description

Control Room Manager

Permanent

Location:

London

Hours:

Mon-Fri - 07.00am-17.00pm

Pay:

21.95 per hour

Join Our Team as a Control Room Manager!

The CRM responsible for managing the performance and compliance of control room operations across the estate on a 24/7/ 365 basis. This includes overseeing multi data sources, following escalation processes and making focused decisions in a live environment. Working in partnership with KX Security Team and multiple stakeholders to ensure a consistent delivery of frontline security operation to ensure public safety and effective incident management. The role also provides key liaison with service partners, intelligence community, law enforcement and emergency responders. Managing centralised communication, processes and systems, always maintaining data integrity

About the Role:

As the Control Room Manager you will be responsible for:


Manage all direct reports, responsible for their safety, welfare, performance and development Attend relevant meetings, present and demonstrate influence with multiple stakeholders Contribute to Critical Incident/ Emergency Planning activity, demonstrate proactive focus o Oversee functionality of all core systems (CCTV, access, life safety), escalating issues for resolution. o Maintain the integrity of all documentation, logs, data, evidence management in line with GDPR. Actively network with external stakeholders and service partners, utilise relationships to gain knowledge throughout the security industry Lead Control Room contributions to estate-wide audits, drills, or emergency exercises Provide operational briefings, risk insights, or incident trends.

Why Join Us?

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Progression opportunities

- many of our team go on to senior and site management roles A welcoming, respectful team culture Uniform and full induction provided Cycle to work scheme

What we are looking for:

Essential

Experience in managing large control room operations. Familiarity with GDPR, evidence handling, and incident audit procedures Proven ability to lead people and drive performance Ability to engage confidently with senior stakeholders, law enforcement and emergency services. Strong communication, influencing, and relationship-building skills. Flexible, resilient, and able to perform under pressure Competent in IT Systems/ Applications use/ Microsoft Office SIA - DS & CCTV

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications


Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.


Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge