Job Description

Job description

MacRail is a market-leading company dedicated to promoting safety and welfare on worksites across the United Kingdom. Committed to delivering innovative solutions, MacRail helps ensure the health and safety of infrastructure staff through advanced worksite management. As part of the Munnelly Group -- a leading UK provider of construction infrastructure support services -- MacRail drives improvement through effective planning, robust supervision, and clear communication.

ROLE PURPOSE:

The Control Room Team Leader will join the weekend team working Saturday & Sundays 0600-1800 and will be responsible for overseeing the smooth and efficient running of operations whilst overseeing a small team.

You will oversee the delivery of the MacRail service, maintaining high standards of customer service and ensuring quality assurance at every stage. You'll play a vital part in upholding the integrity and performance of the worksite support services.

KEY RESPONSIBILITIES:

Oversee the smooth operations of the weekend Control Room shifts (Saturday & Sunday, 06:00-18:00). Liaise with managers, I.T., and clients to ensure operational readiness ahead of each weekend. Supervise client sites where Control Room services are in place, maintaining regular contact and gathering accurate information for updates and reports. Act as the main point of contact for resolving site-related issues, working closely with client managers and third parties. Generate and distribute timely, accurate reports as required by Network Rail, clients, third parties (where authorised), and the MacRail management team. Provide first-line support to SACs (site access controller) and Control Room staff. Ensure all work progress, incidents, and site activity are accurately recorded on the system, using site diaries, schedules, and system reports. Maintain detailed and accurate records of site communications and actions taken. Notify the Client On-Call immediately in the event of any accidents and incidents. Foster strong working relationships with SACs and Control Room colleagues. Attend quarterly Control Team Leader meetings and contribute to ongoing operational improvements.

PERSON SPECIFICATION:

Ability to communicate clearly and efficiently Previous experience of overseeing a small team Sound organisational skills Excellent admin skills Willing to work weekends Must be reliable

BENEFITS:

Life Assurance Medicash Additional overtime and shifts available Company events
Job Type: Part-time

Pay: Up to 14,500.00 per year

Application question(s):

Are you willing to work ongoing weekends - Saturdays & Sundays?
Experience:

Customer service: 1 year (required)
Work Location: In person