Job Description

Job Overview

We are looking for a Corporate Account Co-ordinator to work with existing customer sites as the first point of contact, dealing with day to day enquiries, providing key reports to ensure KPIs are met and implementing short term objectives. Supporting the growth of sales alongside the Director of Corporate Accounts through driving customer compliance and smooth onboarding and management of new customers.

Hours to be worked Monday to Friday 8.30 -5pm with an hour for lunch. We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Summary of the Role

Supporting the Director of Corporate Accounts with the day-to-day management of the existing customer base. Also works alongside the Customer Support Department as a point of escalation for any customer issues/needs.

Responsibilities

Smooth running of existing customer bas Administration of customer activities and meeting action Development of existing customer Increase sales and market share Tender Support Onboarding of new sites/customers

Person specification

Understands the needs of both customers and the Company and clearly demonstrates this in their work.

Able to work as a team member, helping and supporting colleagues in delivering winning customer solutions.

Demonstrates resilience, self-motivation and a commitment to self-development, actively seeking positive feedback.

Contributes to the success of the Business.

Essential Attributes

Proficiency with Microsoft platforms Customer service knowledge Ability to work both in a team and on your own to deliver objectives. Recognise when to use those around you to deliver the best results Excellent verbal and written communication skills and the ability to prioritise and handle multiple tasks at any given time. Good organisational and time management skills

Desirable Attributes

A good understanding of the market dynamics in the respective sector Experience in identifying solutions to customer needs Experience in working with multiple stakeholders to find best solutions
Job Types: Full-time, Permanent

Pay: From 24,570.00 per year

Benefits:

Additional leave Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday No weekends
Work Location: In person