Job Description

Corporate Receptionist, Leeds LS1
Join our team at our prestigious offices in Wellington Street, Leeds City centre in this standalone role, reporting to the Building Services and Facilities Manager. As the Corporate Receptionist you will build rapport with visitors, clients and colleagues, and your passion for exceptional hospitality, facilities and reception services will be imperative. If you have at least 2 years' experience in a similar role, a professional, vibrant, can do and upbeat attitude then this newly created role is right for you.
The role is offered on a full time (37.5 hrs), permanent basis but we will consider 30 hours a week over 5 days for the right candidate. You'll be expected to provide periodic holiday cover at our 2nd office in Pudsey, LS28.
Salary: 26,000 - 29,000 per annum (depending on experience)
Your benefits

• Taking a break: 25 days holiday rising annually to a maximum of 28 days + all public holidays
• Financial support: exclusive retail discounts, candidate referral rewards, life insurance (x 4 salary) and an annual bonus of up to 10% of salary.
• Saving for your future: up to 8% employer contribution to your pension pot.
• Your wellbeing: Wellness programs, Corporate events, Cashback healthcare plan, Employee Assistance Program, and digital GP services.
• Personal career growth: Ongoing training and development opportunities.
• Recognition: Company values awards and loyalty awards to celebrate outstanding colleagues
• Supporting our community: Paid volunteering days in support of our main charitable partner.

What you'll be doing

• Ensure a memorable and seamless reception, facilities and hospitality experience for visitors, clients, senior leaders and colleagues.
• Deliver friendly and prompt responses to email and in-person enquiries with professionalism and efficiency
• Ensure that all employee facilities are regularly checked to ensure they meet a high standard and provide a great experience for colleagues.
• Manage meeting room and car parking bookings
• Manage a busy facilities inbox and escalating to the Building Services and Facilities Manager where appropriate.
• Managing all office / facilities procurement, such as stationery, branded goods, catering etc., for 3 offices and organising delivery of our courier services where applicable.
• Organise refreshments / hospitality for meetings, including lunch / buffet orders where required.
• Ensure that meeting rooms are set up for booked meetings and AV equipment is available and working effectively.
• Escorting clients and visitors to meeting rooms, whilst building rapport, provide basic administration support to the HR and Talent Resourcing team on an ad hoc basis.

A bit about you

• Upbeat personality with integrity and a positive, can-do attitude
• Genuine passion for delivering outstanding service and pride in the role
• Customer-focused with ability to build rapport across all levels
• Excellent communication skills, adaptable to different audiences
• Strong organisational skills, able to prioritise a dynamic workload

Keen eye for detail and accuracy * Collaborative spirit to support colleagues and contribute to a positive workplace culture

• Ability to thrive in a fast-paced environment
• Creativity and enthusiasm to find innovative ways to enhance reception, facilities and hospitality service delivery.
• Computer literate with knowledge of Excel, Word, PowerPoint and MS Outlook (Email).

A bit about Lantern
We're excited to be opening our prestigious new offices in Leeds city centre as we continue to grow as a company. With 3 offices across the UK already and soon to grow our estate, now is the time to be joining us in our exciting journey. Our focus is to provide customers with a great experience as we support them to freedom from debt and providing client services on an outsource basis to support their direct customers who have found themselves in financial difficulty. We're proud to be known as a safe pair of hands, winning many accolades including Investor in Customers and Investors in People GOLD as well as lots of other industry awards for innovation, engagement and customer service. Have a read of our Trust Pilot reviews on what customers say about us, but also for you, you'll want to know what it's like to work at Lantern so take a look at Glassdoor or Indeed to see what colleagues are saying too!
Interested? Apply today and be part of Lantern's exciting growth!
Due to the nature of our business, all offers of employment are subject to Lantern's background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.
At Lantern, we're a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We're known for our empathetic and bespoke approach to all types of communications with our customers.
Over the past 17 years, we've built a solid reputation we're proud of and we've got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.

Skills Required