Job Description

Course Administrator at Sterling Training

Do you love providing excellent service to customers? Do you thrive in a fast-paced, multi-tasking environment? Are you passionate about helping people learn, develop and grow? If you do, then we have an exciting opportunity for you. We are looking for a Course Administrator to join our fun and friendly team at our offices in Southampton.

About Us:

We are proud to say that here at Sterling Training we have been delivering top-quality training sessions to the military, security and defence industries in the UK and Middle East for nearly 10 years. We pay attention to detail, only deliver quality, and like to think we have a good sense of humour too!

Job Overview:

Act as professional point of contact with delegates, trainers, clients and visitors in person, via virtual media, the telephone and email. Actively build trusted working relationships with these stakeholders.

Administer course bookings and proactively communicate with delegates, customers and third parties (e.g. partner organisations, embassies and attaches) to maximise the effective and smooth delivery of tasks relating to bookings and courses.

Assist with accommodation for overseas students and trainers including maintaining the database, viewing and checking, as needed.

Accurately maintain the Xero and HubDoc finance systems relating to recording costs. Accurately issuing invoices, credit notes and purchase orders to clients and suppliers. Updating and balancing the Petty Cash spreadsheet as well as taking credit card payments and issuing delegate and trainer pettycash.

Maintaining stocks of refreshments, stationery and equipment and purchasing them in a cost-effective manner, reviewing these costs regularly.

Accurately add and maintain current and prospective contract/deal, client and supplier data and contact details using the HubSpot CRM system. Understand how to use the system to best effect for business development purposes.

Support the effective operation of the team by providing a range of administrative services.

Working with the Training Adviser in preparing trainer packs, delegate welcome packs, printing course workbooks and materials for trainers.

Organising meetings.

Actively maintain details of live courses, keep information regarding delegate attendance and participation, as well as details of ongoing and upcoming projects up to date and accurate.

Provide information, advice and guidance to potential customers who are enquiring about courses.

Ensure delegates enjoy the best possible experience of their course. For international students, this includes suggesting social and tourist activities, transport and general welfare.

Ensure the delegate coffee room is clean and fully stocked with refreshments.

Some weekend working may be required as part of this role, related to the arrival of international delegates. These activities will be on a paid overtime basis.

Skills we're looking for:

Interest in working with different cultures and language groups

Experience of working in a similar administrative and/or customer service role.

Strong Pass (min Grade 5) at GCSE (or equivalent) in English Language and Maths.

Ability to organise, plan and effectively prioritise their work, time and resources.

Attention to detail.

Work on own initiative and able to multi-task to ensure completion of tasks and objectives.

Recognise changes in circumstances promptly and adjusts plans accordingly to meet objectives.

Excellent communicator, assertive, personable and demonstrates a positive approach.

Ability to follow and accurately interpret instructions.

Excellent written skills, with strong attention to accurate grammar, punctuation and spelling to ensure written communication is delivered to a consistently high standard.

Demonstrates a proactive, problem-solving approach.

Knowledge of the local area (Southampton).

Competent in Microsoft Word, Excel, PowerPoint, and proficient and confident use of technology.

Desirable skills:

Experience of working with financial and petty cash systems.

Level 2 qualification in business administration or customer service or similar.

Degree level qualification.

Experience of studying, living or working outside of the UK

Experience of working with different cultures and language groups.

Schedule:

Monday to Friday

Ability to commute/relocate:

Southampton, Hampshire, SO14 1LL: reliably commute or plan to relocate before starting work (required)

Experience

Customer service: 1 year (preferred)

Administrative experience: 1 year (preferred)

Job Type: Full-time

Pay: 24,000.00 per year

Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person