Job Description

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Product Manager
Salary: Circa 40,000 per annum
Job Type: Full-Time, 37.5 hours, Permanent
Location: IB (International Baccalaureate) Global Centre, Cardiff
Hybrid working opportunity, office presence required once per week
About the IB
If you're looking to work for a global organisation with a meaningful mission, and with colleagues all over the world, then the International Baccalaureate (IB) may have the ideal opportunity for you! The International Baccalaureate provides world-class educational services to over 5,700 schools across 160 countries. A career at IB is not just a job; it's an opportunity to work with an innovative world leader in education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organisation where we empower our employees to thrive and make a difference.
About the job
The International Baccalaureate (IB) is undergoing a bold digital transformation - and this is your opportunity to be part of it. As a Product Manager within our newly established Digital Office, you'll play a pivotal role in shaping the future of IB's digital product ecosystem. This isn't just about managing products - it's about reimagining how we serve schools, educators, and learners worldwide through digital innovation.
The Digital Office sits at the heart of our product strategy, with end-to-end responsibility for customer-facing products across our existing platforms and new ventures. You'll join a multidisciplinary, impact-driven team responsible for delivering meaningful, measurable outcomes in a fast-evolving educational landscape.
As a Product Manager, you'll work on CRM products in School Operations and help shape the next generation of CRM integration tools that support schools on their journey with the IB - from first inquiry through to ongoing engagement. You'll work across a suite of products that drive school candidacy, marketing automation, sales pipeline management, school authorization and evaluation, educator network workforce management, and customer service. These platforms are foundational to how we grow, support, and empower our network of schools and governing bodies around the world.
Key Responsibilities

• Champion user needs and business goals by partnering with cross-functional stakeholders across the organization-aligning around shared priorities and delivering impactful outcomes.
• Gather and synthesize insights from user feedback, research, market trends, technology capabilities, and internal expertise to inform product direction and innovation.
• Define and drive product strategy and roadmaps for your portfolio-making smart trade-offs, setting clear priorities, and maximizing both product performance and return on investment.
• Translate vision into action by developing clear, actionable product requirements and communicating them effectively across teams and leadership levels.
• Collaborate closely with Engineering and UX Design to build and launch solutions that are technically sound, beautifully designed, and deeply valuable to users.
• Embed a customer-centric mindset by driving early and continuous feedback loops, grounding decisions in data, and designing for end-to-end journeys that truly serve our global users.
• Continuously monitor the education and edtech landscape, staying ahead of competitor moves, emerging technologies, and shifting user expectations to keep our products relevant and future-ready.

About You

• You bring experience in product management in B2B or B2B2C environments where stakeholder complexity and scale are key considerations.
• You have a working knowledge of CRMs such as Salesforce, HubSpot, Zoho, or Microsoft Dynamics to manage customer interactions, track sales leads, and maintain customer databases.
• You possess experience with AppExchange solutions and custom development, for example Salesforce's APIs, Lightning platform, and integrations.
• You're fluent in agile, iterative delivery, with the flexibility to adapt process to context-balancing discovery with execution to deliver meaningful outcomes.
• You thrive in collaborative, cross-functional teams, and have a track record of working seamlessly with software engineers, UX designers, and business leaders to ship high-impact products.
• Proficiency in Salesforce's core products (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
• You're data-informed and insight-driven-comfortable analyzing usage data, interpreting research, and applying market signals to shape your roadmap and measure success.
• You care deeply about user experience and are grounded in UX design principles that put the needs of educators and learners first.
• You believe the best teams are built on psychological safety, trust, and inclusion, and you actively contribute to environments where people feel valued, heard, and empowered to do their best work.
• Knowledge of trends, technologies and emerging innovations in educational technology is a distinct advantage.
• Excellent verbal and written communication skills in English language.

In addition to your salary, we offer an attractive range of benefits including:

• 10% employer pension contribution with a 3% employee contribution
• Enhanced family friendly benefits
• 25 Days annual leave, plus public holidays, with the choice to buy up to 5 days additional annual leave
• Life assurance 4x annual salary
• Flexible working hours
• Paid volunteering leave
• Excellent continuous professional development
• 1.5 % Flexible benefits allowance
• Health and wellness schemes
• Cycle to Work scheme
• Discounts on a range of products, including days out
• Cash back opportunities available from a wide range of retailers
• Employee Assistance Programme
• Free on-site car parking

Please note that in September 2025 our Cardiff Office will relocate to Fusion Point One, Dumballs Road, Cardiff, CF10 5BF. The building is a 5-minute walk from Cardiff Central Station and a 10-minute walk to the city centre. Our new offices will have 60 parking spaces available which will be reservable online.
Applications are being received until 22 June 2025 at 11:55pm (BST)
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer and we welcome applications from all suitably qualified applicants.