Job Description

Activ Camps Ltd is a friendly and lively company running multi-activity camps for children aged 4 - 14 across London. Safeguarding and child protection are at the heart of everything we do, and all staff are expected to uphold the highest standards of care, safety, and professionalism. Our seasonal staff teams are full of energetic, enthusiastic people who are passionate about creating a safe, inclusive, active and fun environment for every child.

We are seeking a friendly, hardworking, and highly organised individual with proven experience in customer service and administration to join our office team. The successful candidate will demonstrate excellent attention to detail, a structured and methodical approach to their work, and a genuine commitment to supporting children and families.

Reports To:

Bookings & Customer Care Manager

Schedule:

Monday - Friday (Wednesday & Friday Work From Home)

Hours:

9:30 - 13:30 (Hours may vary during school holidays)

Salary:

30,000 pro rata

Contract:

Fixed Term

Start Date:

16th March 2026

End Date:

28th August 2026

Key Responsibilities

Act as a primary point of contact for parents, carers, and other stakeholders via telephone and email, delivering a high standard of customer service at all times. Demonstrate a strong knowledge of Activ Camps' programmes and services, confidently guiding customers through the booking process and answering queries accurately and efficiently. Clearly and professionally communicate Activ Camps' policies, procedures, and terms and conditions of booking to parents and carers. Manage all bookings, cancellations, amendments, and transfers in an efficient and organised manner, ensuring systems are kept accurate and up to date. Support the general organisation and day-to-day administration of Activ Camps, contributing to smooth operational delivery. Process payments from a variety of sources, including credit/debit cards and childcare voucher schemes, ensuring accuracy and compliance with procedures. Assist in handling customer complaints promptly and appropriately, working closely with colleagues to ensure concerns are fully investigated. Communicate clear, professional, and empathetic responses to complainants, ensuring resolutions are aligned with company policies and values. Prepare and maintain a range of registers for camps and clubs, including attendance, medical information, and Special Educational Needs and Disabilities (SEND) registers. Ensure all relevant information is accurately recorded, securely stored, and shared with appropriate staff in line with data protection and safeguarding requirements. Maintain regular communication with staff at camps and clubs, ensuring administrative processes are effectively managed on-site.

Essential Attributes

Minimum 18 years old with the right to work in the UK. Enhanced DBS Check (issued within 3 months, on the DBS Update Service, or willing to undergo one). Previous experience in customer service and administrative roles. Enthusiastic, caring, and able to engage with customers confidently. Proactive and resolution-focused, with the capability of working independently. Strong interpersonal and verbal communication skills, building positive relationships with parents/carers, children and colleagues. Reliable, trustworthy, and well organised with excellent time management.

Desirable Attributes

Experience working with children and/or young people including QTS, SEND experience. Coaching and/or activity and sports specific qualifications. Ofsted approved, 12-hour paediatric first aid training qualification.

Safer Recruitment Process

Activ Camps Ltd is committed to upholding the highest standards of safeguarding and child protection, ensuring that everyone who works with us is suitable to work with children. All applicants must undergo an online interview, in person interview, provide two suitable references, complete an Enhanced DBS Check, complete online Level One Safeguarding training, and return a signed contract with all associated annexes.

Applicants from overseas are subject to additional checks and, where applicable, are responsible for providing the required documentation themselves.

Inclusion and Diversity Policy

At Activ Camps Ltd, we know that diversity makes our team stronger and our camps better for the children we work with. We welcome people of all ages, backgrounds, abilities, cultures, genders, races, religions, orientations, and life experiences.

We are committed to creating an inclusive, supportive, and safe environment where everyone feels valued, respected, and able to bring their perspectives and experience to the team. Everyone is encouraged to apply - we want our team to reflect the diversity of the children and communities we serve!

Job Type: Fixed term contract
Contract length: 6 months

Pay: 30,000.00 per year

Benefits:

Casual dress Company events Work from home
Ability to commute/relocate:

Brixton Hill SW2 1BZ: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (required) Administrative: 2 years (required)
Work Location: Hybrid remote in Brixton Hill SW2 1BZ