Job Description

Contact center sales experience is essential for all applications.

Salary comprised of 24,356, plus an OTE (on target earnings) of 5,000 per annum.

This is for a start date on the 13th October 2025

Why LNER?

We go beyond. For everyone.

Our

vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the

people

who

can

deliver this, every day.



Since we took over on the East Coast mainline, we've been changing the face of rail travel.

Our

new Azuma train has brought faster journey times, more space and greater reliability.

Our

exciting plans to embrace new ideas, experiences, backgrounds and ambitions make this the ideal time to join.



Bringing passion. Being bold. Always

caring

. Owning it. They're the values

that

make us

LNER

.



Are you on board?

So what exactly does a Customer Contact Sales Representative do?

We're glad you asked!



We're looking for some fantastic

people

to join

our

team

as a Full Time

Customer

Contact

Sales

Representative

at

our

Contact

Centre in Newcastle City Centre.



When joining us

you'll

initially start on one of

our

training programmes which will provide you

with

a good

understanding

of

our

systems and processes to ensure you

can

deliver an accurate and timely service for

our

customers

.

You'll

be trained in all aspects of Telesales from helping a

customer

book a ticket, to pro-actively informing them of

LNER

products and services which may be of benefit to them.



This is an office-based role in a busy

contact

centre, call volume

can

be demanding, especially during peak periods and through times of disruption. However, if you think you

have

what

it takes to deliver an amazing experience to

LNER

customers

you'll

be a part of a fantastic

team

who will be on hand to

support

you every step of the way.

What does it take to be one of the first points of contact for our customers?

To make it as a

Customer

Contact

Sales

Representative

you'll

need to:

Have

a genuine passion for

sales

and be experienced in striving to provide

customers

with

a personalised and memorable service. Be motivated by achieving targets in a call centre environment and

have

a natural ability to convert enquiries into

sales

during every interaction

Have

excellent written and verbal communication skills

with

the ability to adapt

your

style to match

that

of the

customer

Be a

people

person, as a

Customer

Contact

Sales

Representative

your

day will involve constant interaction

with

our

wonderful

customers

, the

team

around you and potentially colleagues from across other areas of the business. Be adaptable

with

the ability to learn, we provide training for

our

people

with

a range of training opportunities to ensure you

can

always meet the

customers

' needs and expectations Be computer literate and

have

experience of using a variety of systems along

with

Microsoft Office.

Have

strong problem-solving skills as wherever possible we aim to provide first

contact

resolution for

our

customers

. Finally,

you'll

need to be flexible -

our

Customer

Solutions Representatives work a variety of shifts between 08:00 - 22:00 including weekends so

you'll

need to be able to

commit

to working within these hours.

What you'll get:

Free travel on

LNER

+ 75% off other companies' tickets (for you &

dependents)

Discounted international train tickets (after one year's service) 50% discount on

LNER

tickets for friends & family Generous pension scheme Annual cycle to work schemes Discount, savings and cashback scheme from top retailers Health & wellbeing schemes and discounts Host of training opportunities to help further

your

career Rewards & awards to recognise when you shine 50% Discount on Metro season pass

Disclosure and Barring Service (DBS) Check

If you are successful in your application and are new to the business, we will undertake a basic DBS check as part of our pre-employment checks. This only happens once we have conditionally offered you the job. Here we check for any unspent convictions and conditional cautions under the Rehabilitation of Offenders Act (ROA) 1974. If there is evidence of an unspent conviction or conditional caution, the details of these are reviewed internally by a cross functional panel on a case by case basis before a final offer of employment is issued. This however may result in any offer being withdrawn. Further information on how we collect and use this data is available on our privacy notice.

Medical screening

We're a safety conscious business so for all roles you'll need to pass a medical screening and a drugs and alcohol test before we send you an unconditional job offer. For our safety critical roles, you'll also need to have a safety critical medical. Our friendly, in-house Health and Wellbeing team will book a time and place to suit you. The sooner, the better, so please be flexible with your availability. Once your medical gets the thumbs up, we'll finalise any last details and look forward to you joining our team.

What we believe:

To be the most loved, progressive and responsible train operating company, we must make a meaningful difference - always doing

what

's right for

our

customers

,

our

people

, the communities and destinations we serve, the future of the industry we

lead

and the environment we cherish.



We know

that

our

people

are the beating heart of everything we do. We are

committed

to creating an

inclusive

, engaged culture

that

supports

everyone

at

every stage of their journey - and ensures

that

when you're

at

LNER

, you

can

always be you. No wonder most

people

never want to leave!

Diversity and inclusion

We are passionate about creating a diverse and

inclusive

workforce,

representative

of the communities we serve, and are creating ways to inspire diverse talent to join

LNER

.

Developing our people

We are focused on creating a learning culture, to

support

our

people

to be the best they

can

be

at

work by providing them

with

the tools and resources to navigate their development and career journey.

Health & wellbeing

To create a culture where

our

people

can

perform

at

their best, the physical health and mental wellbeing of

our

people

is of paramount importance to us.

What next?

As we say, we

have

fantastic opportunities for

ambitious

people

from all sorts of different backgrounds, so now is the time to join the

team

at

LNER

- without delay!



Start

your

journey here





Please note we are unable to provide feedback on applications at any stage prior to a face to face interview.