Job Description

Customer Engagement Officer

Warrington based | 25,000 + bonus

As

Customer Engagement Officer

you'll be the first point of contact for customers, delivering friendly, professional support from initial enquiry through to course completion. You'll play a vital role in ensuring every delegate and employer receives a consistently high standard of service.
Working closely with the Customer Engagement Lead and the wider team, you'll help coordinate training courses, manage bookings, maintain customer records, and support the smooth day-to-day running of training operations.

Key Responsibilities

Act as the first point of contact for customer calls and emails, providing clear, accurate, and approachable support Process bookings and efficiently coordinate training schedules Maintain up-to-date customer records and assist with reporting requirements Liaise with trainers and internal teams to ensure training courses are delivered smoothly Provide administrative and communication support to the Customer Engagement Lead and National Business Development Manager Identify opportunities for repeat business or additional services with existing clients Contribute to the ongoing improvement of customer service processes Represent the organisation professionally and positively at all times

Experience

Confident and professional, with strong written and verbal communication skills Highly organised and able to manage multiple tasks effectively Customer-focused, with a genuine commitment to delivering excellent service Comfortable using CRM systems and standard office software Positive, proactive, and enthusiastic about working as part of a collaborative team Motivated to learn, grow, and develop within a national organisation
APPLICATION DISCLAIMER

By submitting this application, you confirm that all information provided is true and accurate to the best of your knowledge. Any false or misleading information may result in your application being rejected or an offer of employment being withdrawn.

We are an equal opportunities employer and assess all applications fairly and without discrimination.

Personal data will be processed for recruitment purposes only, in accordance with UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

Due to the volume of applications received we are only able to reply to candidates who match the requirements of the job role, if you have not received a reply within 7 working days of your application being sent, unfortunately it has not been successful.

Job Type: Full-time

Pay: From 25,000.00 per year

Work Location: In person