Job Description

Monday - Friday | 9:00 AM - 4:00 PM (With 1 hour lunch break)

80 per day

Some onsite work required - Hybrid model

We're looking for a

Customer Experience Representative

to be the friendly and professional first point of contact for our customers. In this role, you'll manage customer inquiries across

email, social media messages, and phone calls

, ensuring a smooth and supportive experience. You'll play a key role in maintaining strong customer relationships by providing helpful, timely, and personalised assistance.

We embrace personality and want you to let this shine so if you are a people person, we'd love to hear from you!

Responsibilities:

Respond to customer inquiries via

email, social media messages, and phone calls

. Provide clear and friendly communication to assist with questions, bookings, and concerns. Track customer interactions and follow up to ensure satisfaction. Work collaboratively with internal teams to resolve issues efficiently. Identify common customer concerns and suggest improvements to enhance the experience. Communicate Pay What You Can offers to selected clients through phone calls, providing clear information and answering any questions.

Ideal Candidate:

Excellent written and verbal communication skills. Previous experience in customer service or a related role. Confident handling phone calls and responding to messages professionally. Strong problem-solving skills with a customer-first approach. Ability to multitask and remain highly organised in a fast-paced environment.
This is a fantastic opportunity to be part of a supportive team and make a real impact on our customer experience. If you're a great communicator who enjoys helping people, we'd love to hear from you!

Job Type: Permanent

Pay: 80.00 per day

Benefits:

Work from home
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 2 years (preferred)
Work Location: Hybrid remote in London N1 3QP