Job Description

Customer Experience Representative

Location: Luton Hybrid

Salary: Competitive + Benefits

Contract: Full-time, Permanent

Are you passionate about delivering exceptional customer service and creating positive experiences? Do you thrive in a fast-paced, collaborative environment where accuracy and professionalism matter? If so, we'd love to hear from you!

We're looking for a

Customer Experience Representative

to join our dynamic team in Luton. This is a hybrid role, offering the flexibility of remote work combined with days on-site for collaboration, training, and team engagement.

About Europa

Europa is a trusted name in the electrical wholesale market, supplying a wide range of high-quality products to customers across the UK. We're a forward-thinking organisation that embraces technology to enhance efficiency and deliver exceptional service. Our

Customer Experience team

is at the heart of this mission, ensuring every interaction is smooth, professional, and customer-focused

Why Join Europa?

Be part of a tech-driven future - work with innovative tools and systems designed to streamline processes and improve customer experience. Enjoy variety every day - from managing orders and queries to collaborating with multiple teams, no two days are the same. Grow your career - clear progression opportunities and ongoing training to help you reach your potential. Work in a collaborative, supportive environment - join a team that values ideas, teamwork, and continuous improvement.
A competitive salary dependent upon experience, companywide monthly bonus scheme + annual profit bonus, 23 days holiday which increases with service & the option to purchase more, increased pension contribution, BUPA private healthcare with the option to add family members, life assurance & EAP, free onsite parking useful for travel from Luton Airport.

What You'll Do

As the first point of contact for our customers, you'll play a key role in ensuring smooth order processing and resolving queries with efficiency and care. Your responsibilities will include:

Handling inbound calls and emails, providing clear and professional support.

Processing customer orders, returns, and pricing queries accurately across internal systems.

Managing shipping and dispatch updates, keeping customers informed every step of the way.

Collaborating with internal teams (Technical Support, Supply Chain, Finance) to resolve issues quickly.

Taking ownership of enquiries and escalating when specialist input is needed.

Supporting continuous improvement through feedback and proactive problem-solving.

What We're Looking For

Previous experience in customer service, internal sales, or administrative support.

Excellent communication skills - both verbal and written - with a confident telephone manner.

Strong attention to detail and accuracy in data entry and order processing.

Proficiency in Microsoft Office and familiarity with ERP/CRM systems.

Highly organised, able to manage multiple priorities in a fast-paced environment.

A proactive, positive team player with a customer-first mindset.

If you're a proactive problem-solver with a passion for delivering exceptional customer service and a drive to make a real impact, we want to hear from you! Apply today to join our team, where you'll take ownership of customer interactions, help shape a seamless experience, and grow within a forward-thinking, collaborative environment.

All applicants must be eligible to live and work in the UK and documented evidence will be required as part of the recruitment process.

Location:

Luton
Please apply today for an immediate interview.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Private medical insurance Sick pay Store discount
Work Location: Hybrid remote in Luton LU2 9NH