Job Description

Salary

Competitive

Location

Slough

This is a {contract type}

,

full time vacancy that will close in a month at 23:59 GMT.

My job

Slough - Rollover (Part of Pilgrim's Europe) - Office-Based role

37.5 hours per week currently 8:30am - 5:00pm (subject to change

t

o support business functions and operational needs.)

Be part of something bigger. Make every customer interaction count.

Are you passionate about delivering exceptional customer experiences? Do you thrive under pressure, think analytically, and enjoy solving problems in a fast-paced environment?

We're looking for a Customer Experience Representative to join Rollover, proudly part of Pilgrim's Europe. This role offers the opportunity to make a real impact locally, while benefiting from the stability, scale, and career opportunities of a leading European food group.

What You'll Be Doing

Handle inbound customer enquiries via phone, email, and omni-channel platforms Provide accurate product, service, and order information Resolve issues efficiently, aiming for first-contact resolution Place inbound orders and identify natural upsell opportunities Make proactive outbound calls to support customer satisfaction, sales, and retention Capture insights and feedback using CRM systems to drive improvements Responsibilities may change in line with evolving business requirements.

What We're Looking For

Experience in customer service, contact centres, telesales, or outbound calling Strong communication skills and confidence handling objections An analytical mindset with attention to detail Calm, resilient, and effective under pressure A positive team player with a customer-first attitude

Why Rollover & Pilgrim's Europe?

Competitive salary Be part of Rollover, a well-known brand, with the backing and stability of Pilgrim's Europe Access to career progression opportunities across the wider Pilgrim's Europe group Work in a values-driven culture focused on ownership, simplicity, and determination Gain exposure to a large, dynamic European organisation while working in a close-knit local team Opportunities to develop customer experience, analytical, and commercial skills A fast-paced, supportive environment where your contribution makes a real impact Learn, grow, and build a long-term career within a market-leading food business

Ready to Take the Next Step?

If you're driven, customer-focused, and excited by the opportunity to grow within Pilgrim's Europe, we'd love to hear from you.

Apply now and start your journey with Rollover and Pilgrim's Europe.

The company

Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.


Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.


Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.

What we'll bring to the table

Competitive Salary

Competitive Holiday Entitlement

Pension Contribution

Family Friendly Policies

Learning and Development Opportunities

Life Assurance

People matter

Our values

Determination

Simplicity

Availability

Humility

Discipline

Sincerity

Ownership