Job Description

Customer Operations Assistant - Anglesey Sea Zoo

Brynsiencyn, Anglesey | 12.30 per hour/23,985 pro rata to start with, increases in line with pay reviews | Permanent, 4-5 days per week

Do you love variety, teamwork and working in a unique environment? Anglesey Sea Zoo, one of Anglesey's star attractions, is looking for an enthusiastic and reliable

Customer Operations Assistant

to support our busy retail and food outlets.

The role

Working closely with the Customer Operations Manager, you'll play a key part in delivering a quality visitor experience. Serving customers, preparing food and drinks and keeping things running smoothly across the cafe, gift shop and golf hut. As part of the wider customer operations team, you'll also help with:

Basic food preparation

- hot and cold food, cakes, snacks and drinks

Customer service

- friendly and efficient help at all visitor touchpoints

Stock control & ordering

- ensuring items are well-stocked and ready to go

Staff support

- assisting with training, supervision and daily operations

Rota planning

- assisting in ensuring all areas are staffed appropriately

Maximising retail opportunities

across site - creativity and sustainability

Special events and functions

on occasion

Hours & working pattern

4-5 days per week between 9 am and 5 pm, Monday to Sunday, on a rota Permanent contract with reduced hours in winter, aligned to seasonal opening times

We're looking for someone who is:

Friendly, helpful and great with people Comfortable with basic food handling and prep (training provided) Happy to work flexibly across departments and various start and finish times Reliable, team-oriented and hands-on

Full training will be provided, and you'll be part of a supportive team passionate about marine life and great customer experiences. Competitive hourly rate + benefits.

To apply, please send your CV and our completed application form to post@angleseyseazoo.co.uk. We look forward to hearing from you!

Job Types: Part-time, Permanent

Pay: From 12.30 per hour

Expected hours: 30 - 37.5 per week

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Day shift
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 07/07/2025