Job Description

Haldane Fisher are a leading timber and builder's merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a

Order Management Coordinator

at our

Head Office

in

Newry

. We're looking for a motivated, customer service driven individual to join our fast-paced Order Management team. This is an ideal opportunity for someone early in their career who's keen to build experience in operations, logistics and customer service--with support to grow, learn, and make an impact from day one, building good relationships with customers whilst continually striving to exceed their expectations.





As a

Customer Operations Coordinator

, you will be at the centre of our order and delivery operations--ensuring customer satisfaction from order placement to successful fulfilment. You'll collaborate closely with sales, procurement, warehouse, and logistics teams to ensure every order is accurate, timely, and aligned with customer expectations.

Your key responsibilities as Customer Operations Coordinator will include:

Oversee the f

ull customer order lifecycle

--from entry to final delivery Act as the

primary liaison for customer updates, queries, and issue resolution

Coordinate with purchasing teams

to confirm stock levels and availability

Schedule and prioritise orders

for warehouse and yard picking teams Partner with logistics to

manage delivery timelines and exceptions

Monitor and update order systems

daily to minimise delays or errors Prepare and distribute delivery documentation and track fulfilment performance

Identify process improvements

to enhance service efficiency and accuracy

The successful candidate will possess the following attributes:

Excellent

organisational skills

and

attention to detail

Calm and solutions-focused

under pressure

Confident communicator

with a professional and friendly manner

Strong IT proficiency,

especially in Microsoft Office Ability to

multitask

and

manage competing priorities

Knowledge or experience of

building and timber products

The successful person will receive a competitive rate of pay plus benefits including:

Performance Based Bonus Company Pension Plan Structured working hours - Monday to Friday, with rotational Saturday mornings for work-life balance Generous Staff Discount across all lines Cycle to work scheme Clear career progression pathways to help you grow with us Ongoing training and personal development to keep your skills sharp and your ambitions supported

Closing Date for all applications is Tuesday 12th August 2025.