Job Description

About the Trust

We're one of the UK's biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?



Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

Job title:

Customer Support Administrator

Pay:

25,153 + Trust benefits.

Location

The role will be based working from home, with the allocation of a nearby Hub for collaborative working at our Coach Works site in Leeds.



This is a full time role (37 hours) with an expectation to work occasional weekends per requirements.

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The role of Customer Support Administrator is to deliver excellence in customer service and support for customers - dealing with face to face enquiries, on the phone and in written communications, providing general administration and financial support to the regional Yorkshire & North East team.

How we make a difference (https://canalrivertrust.org.uk/about-us/how-we-make-a-difference).

Yorkshire & North East team work (https://canalrivertrust.org.uk/about-us/where-we-work/west-midlands)

Key accountabilities:

Produce accurate and timely communication for our customers for example, through telephone calls, notice boards, post, email, social media and our website Promotion of the canals in Yorkshire & North East region using Twitter. Coordinate the organisation of events and functions within the waterway, for both internal and external customers. Provide administration services for the waterway including booking meetings, minute taking, organisation of occupational health visits, training, building management and equipment servicing. Produce accurate and clearly presented reports that support the needs of the business. Maintain accurate and well organised systems of records that are easily retrievable. Use SAP to provide financial and administration services to the waterway, to ensure effective ordering of materials and supplies, to work with notifications and other financial processes. Provide support to ensure the effective running of welcome stations around the waterway. Ensure that diversity and inclusion are integrated into all aspects of Trust life.

About You:

GCSE in Maths and English. NVQ Level 2 Business Administration, desirable. Proven experience in a customer service area, providing services via telephone, notice boards, post, email, social media, etc. Some budget management experience. Proven experience of administration and minute taking where applicable. Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals. Ability to deal with difficult and potentially confrontational situations. Confident in the use of the MS Office word processing and spreadsheet software. Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries Ability to work well under pressure. Good personal presentation, especially when working with customers face to face. Some knowledge of working safely. Some experience working with SAP, desirable.

If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk



We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.



What we offer

In addition to your annual base salary of 25,153, we also offer, a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements.

Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%. 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years. Home working status with 'hub' facilities available should you need the flexibility to work outside of home. Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters. Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme. 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc. Free fishing facilities across our canal network.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.



At the Trust, we empower our people to flow and thrive both on and off the water. Our colleagues enjoy a variety of benefits that enhance their lives while working in a place that positively impacts others. We take pride in our people, protecting heritage and preserving wildlife, and we're all about the future of our colleagues and the future generations who love and use our network. Inspired by people, we harness the different ways of working and thinking, ensuring our teams grow and reach their full potential.



Navigate your future and lock in your career as we keep our canals open and alive.

Find out more about us on our website:

https://canalrivertrust.org.uk/about-us