Job Description

Monday to Friday, 12pm-8pm (35 hours per week)

Salary: From 25,000 + 28 days holiday + pension

Join our growing team

We're looking for a calm, capable person to support our customers from our Glen Parva HQ. You'll be helping our UK customers during the day, and supporting our growing US customer base into the early evening. You'll need to be logical, organised and able to manage multiple tasks. If you're a natural problem-solver who enjoys a clear end to your day, this could be the role for you.

What you'll do

Answer sales queries and customer questions by phone, email and live chat Coordinate with couriers, our workshop, and dispatch teams to resolve issues smoothly. Keep things moving, even when the unexpected happens. Be organised, stay calm, and keep things moving.

What you'll bring

Customer service experience is a must. Clear communicator, confident on the phone and in writing. Calm under pressure, quick to learn. Comfortable using Google tools and Excel. Ideally a driver, given the later shift and limited evening buses

Why join us

Permanent 35hrs contract, with training during work hours. Free parking, kitchen facility with tea and coffee. Statutory pension. 28 days holiday
We respond quickly - After applying, you'll hear back from us to arrange a quick call. If things feel like a good fit, we'll meet in person in our Glen Parva HQ.

Ready to help our customers rest easy? Apply now.

Please note:

At Get Laid Beds, we only consider applications made directly by candidates. Recruitment agencies should not contact us. Approaching us (by email or phone) will rule out any future involvement with this role or others.

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Schedule:

Monday to Friday
Application question(s):

How many years experience do you have working n a multi channel customer service centre? Please confirm your availability to work Noon to 8pm Monday to Friday? (Yes/No) How many years of experience do you have in sales, face to face and/or over the phone?
Work Location: In person

Application deadline: 02/07/2025
Expected start date: 09/07/2025