Job Description

About us

We are one of the biggest salt re-sellers in the UK, we supply salt for multiple uses including water softener, food grade, cosmetic grade, animal feed, deicing salt and winter equipment. We pride ourselves on being the go-to company for all types of salt and winter equipment, providing high quality products and outstanding customer service.

We are currently seeking 5 outgoing individuals who have a passion for providing excellent customer service, can confidently use all Microsoft Office packages and are eager to learn new systems & processes.

How it works/our vision

Our year-round customer service team are office based, working Monday to Friday 9-5. We have a small team of seasonal staff who return every winter to help with the increased seasonal workload. You would join our seasonal team, working flexible hours from home that work around your schedule, from early September to the end of March. We need you to work a minimum of 21 hours a week, the format is flexible (within reason) and can be discussed at interview. Our vision is to see you return to work with us year after year.

What you'll do

Your day will be varied and will include a combination of the following tasks:

Answer customer enquiries by phone & e-mail. Process telephone orders on Dynamics 365 Business Central & take card payments. Assist at all stages of an order to solve customers' problems including providing delivery updates. Arrange credits/returns where necessary. Investigate issues and record as cases on our CRM system. Ensure that the customer has a positive experience.

Work in a great team

At the heart of our customer service department is a strong team spirit. We work closely together, sharing knowledge and supporting one another to ensure every customer receives the highest level of care. From processing orders to resolving issues, we believe that great service comes from great teamwork -- and we're proud to deliver both every day.

Requirements

You have a minimum of 1 year of experience in a similar customer service role. You have a high-speed internet connection and a quiet comfortable place to work in Central Scotland. You have excellent communication skills both written and verbal. You have strong computer navigation skills and PC knowledge. You are skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly. You can use your own initiative to proactively resolve issues. You're resilient and you cope well with difficult situations. A knowledge of transport/types of vehicles would be advantageous but training will be provided. You will be available to attend 2 weeks of in-house training in our Ayr office in September, exact dates to be confirmed.
Job Types: Full-time, Part-time, Permanent

Additional pay:

Yearly bonus
Benefits:

Casual dress Company pension Cycle to work scheme Health & wellbeing programme On-site parking Private medical insurance Work from home
Schedule:

Flexitime
Experience:

customer service: 1 year (required)
Work Location: In person

Application deadline: 18/07/2025
Reference ID: CSSEASONAL-July 25
Expected start date: 08/09/2025