Job Description

Embark on an exciting journey with CCSCollect as we present a fantastic opportunity to join our team as a Customer Service Agent! As a member of our team, you will provide a positive, empathetic, honest approach whilst remaining calm, collected, and professional. We will provide you with all the training that you need to fulfil this role. Additionally, you will be supported throughout your employment within the organisation to further your career within customer services. As a Customer Service Agent, you will engage with our customers, assist with any queries regarding their outstanding accounts. Understand their circumstances and agree repayment plans that they can afford and maintain through skilled and professional negotiation. Working in a call centre environment means you will be taking a high volume of calls with members of the public. You can expect to have difficult conversations and deal with customers who may wish to discuss sensitive issues. Applicants must be resilient to these issues and provide the best customer outcome on each call. Full training will be given to the successful candidates who can demonstrate their ability to provide great customer service during our interview process. Training will be conducted at our offices in Croydon, and full attendance is required for a 5-week period, Monday to Friday, 9am to 5pm. Annual leave requests will not be considered during the training period. What we are looking for in our Customer Service Agents:

• Experience of working in a Contact Centre (Desirable, but not essential)
• Highly motivated to provide quality customer service
• Professional and polite with a courteous telephone manner
• Confident in overcoming customer objections and sometimes having difficult conversations
• Able to gather and record facts, ask questions, and evaluate the information provided to ensure a fair outcome for the customer
• Ability to be empathetic towards a customer\xe2\x80\x99s circumstances where appropriate
• Computer literate, have an eye for detail, and able to update records accurately
• Able to work to deadlines and targets

Benefits you\xe2\x80\x99ll enjoy as our Customer Service Agents: The role pays a basic salary of \xc2\xa322,000 per annum depending on experience (Full time hours - 37.5h per week). In addition, there is a monthly bonus scheme with the opportunity to earn an extra \xc2\xa3200 per month based on performance. We will consider hybrid (combination of remote and office working) working once the probation period (3 months) has been passed successfully. Other benefits include:

• Pension Company Contribution of 4% with Employee Contribution of 4%
• 23 days\' holiday plus bank holidays
• Simply Health with EAP - employee assistance programme (EAP)
• Monthly Incentives

Meet CCSCollect: Who We Are and What We Do CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the London area or within a 10-mile radius of Croydon. Applicants outside of this area will not be considered due to the commuting requirement. We work with several leading organisation\xe2\x80\x99s including the Public Sector to help them manage their overdue accounts. We are passionate about providing customers in arrears a professional experience whilst meeting our client\xe2\x80\x99s expectations. If you feel this Customer Service Agent role is the right fit for you, we\'d love to hear from you! Take the next step and apply now \xe2\x80\x93 we look forward to welcoming you aboard! Job Type: Full-time Salary: From \xc2\xa322,000.00 per year Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Croydon: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person Application deadline: 23/11/2023
Expected start date: 04/12/2023