Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and ensure a positive experience with our brand. The ideal candidate will possess strong communication skills and the ability to handle various customer interactions effectively.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers in making informed decisions. Handle complaints and resolve issues efficiently while maintaining a high level of customer satisfaction. Perform data entry tasks to update customer records and maintain accurate information in the database. Identify opportunities for upselling additional products or services based on customer needs. Collaborate with team members to improve processes and enhance the overall customer experience. Maintain a thorough understanding of company policies, procedures, and product offerings.

Skills

Excellent communication skills in both English and Spanish; multilingual capabilities are highly desirable. Strong phone etiquette with the ability to engage customers effectively over the phone. Proficient in data entry with attention to detail to ensure accuracy in customer records. Analytical skills to assess customer needs and provide tailored solutions. Ability to upsell products or services by recognising customer needs and preferences. A friendly and approachable demeanour, demonstrating empathy towards customers' concerns. Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining focus on customer satisfaction. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Part-time, Permanent

Pay: From 12.51 per hour

Expected hours: No more than 40 per week

Benefits:

Flexitime
Application question(s):

Have you completed 3 years in the uk
Work Location: In person