Customer Service Associate

Manchester, ENG, GB, United Kingdom

Job Description

We are looking for a Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, responding to inquiries in a timely manner, and resolving customer issues. The ideal candidate should have excellent communication skills, be able to multitask and have a positive attitude. Additionally, the successful candidate should be able to work independently and as part of a team.

Responsibilities:

Provide excellent customer service to all customers. Answer customer inquiries and resolve customer complaints in a timely manner. Maintain customer records and update information as needed. Provide product and service information to customers. Maintain a professional and friendly attitude towards customers at all times. Keep up to date with product and service information. Follow up with customers to ensure their satisfaction.

Qualifications



Excellent communication skills, both verbal and written Strong phone etiquette and customer interaction abilities Proficiency in data entry and record-keeping Analytical skills to assess customer needs and provide effective solutions Ability to work in a fast-paced environment while maintaining attention to detail
Job Types: Full-time, Fixed term contract

Pay: 28,000.00-31,000.00 per year

Benefits:

Company events Company pension Free parking Gym membership On-site parking Work from home
Schedule:

Day shift
Ability to commute/relocate:

Manchester, M40 8BB: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

customer service: 2 years (required)
Work Location: Hybrid remote in Manchester, M40 8BB

Application deadline: 30/05/2025

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Job Detail

  • Job Id
    JD3147256
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Manchester, ENG, GB, United Kingdom
  • Education
    Not mentioned