Job Description

Role Overview:

As a Junior Customer Service Associate, you will be responsible for managing customer enquiries, resolving basic issues, and ensuring every interaction reflects our commitment to quality and brand integrity. You'll support marketing campaigns by helping customers understand offers, promotions, and services, while delivering a friendly and efficient customer experience.

Key Responsibilities:

Respond to customer questions and enquiries via phone, email, or in-person at promotional events Resolve complaints or issues quickly and efficiently, escalating where necessary Support customers through the sales process by providing clear and helpful information Record and manage customer feedback to help improve service quality Work closely with marketing and sales teams to stay informed about campaign details Maintain a professional, positive attitude in all customer interactions Assist with post-campaign follow-ups, surveys, and data entry

What We're Looking For:

Excellent communication and interpersonal skills A friendly and helpful approach to customer interaction Strong attention to detail and time management Willingness to learn and take direction Ability to work well both independently and as part of a team Previous experience in a customer service or support role is beneficial but not required - full training provided

What We Offer:

Comprehensive onboarding and ongoing training A supportive and fun work environment Opportunities for growth within a marketing and customer engagement career Regular performance incentives and team activities Exposure to well-known brands and real-world marketing campaigns

How to Apply:

If you're passionate about people, love solving problems, and want to build a career in customer service within the marketing world, we'd love to hear from you. Submit your CV and a short cover letter explaining why you're a great fit for this role.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Bonus scheme Yearly bonus
Benefits:

Additional leave Company events Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sabbatical Sick pay
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Location:

United Kingdom, S10 3HD (required)
Work Location: In person

Application deadline: 09/06/2025
Expected start date: 09/06/2025