Job Description

Sean Graham are passionate about delivering great customer service and we are looking for people who enjoy working in a dynamic and customer focused environment

Candidates must be 18 years and over in order to take up this position. This is a Legal age Limit for Licensed Bookmaking Offices

The Role

Delivering consistently exceptional customer service and ensuring our customer's a great customer journey, resolving complaints and issues when necessary.

Ensuring compliance with the following;

o Health and Safety Procedures

o Think 21

o Security procedures

o Social responsibility

o Responsible Gambling and Self Exclusion Guidelines

o Cost control and Bet Translation Procedures

Ensuring the shop is clean and a shop tidy is completed at regular intervals when on duty.

Ensuring the Customer Service Cashier understand the company's product offering in shop to enable them to have confident conversations with customers.

Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.

Understanding how they can personally impact the shop's profitability.

Person Specification

Passion for delivering great customer care

Ability to adapt and learn

Self-Motivation

Happy to work alone and within a team

Strong organisation skills

Ability to build strong relationships and communicate effectively

Ability to deal with tough situations in a calm and professional manner

In Return we offer you

Competitive Salary and benefits

Full Training Program

A clear and achievable career path

28 days paid Holiday (pro rata)

Our shop Opening Hours are between 9:45am - 9.30pm Monday to Sundays

In this role your contract hours will include evenings, weekends and Bank Holidays

Shifts are devised on a rota basis and will change weekly.

At Sean Graham we believe we've got the best brands in betting and gaming and the best people behind them too. There's never been a better to join

Job Types: Full-time, Part-time, Permanent

Pay: 12.50 per hour

Expected hours: 19.5 per week

Education:

A-Level or equivalent (preferred)
Experience:

Cash handling: 1 year (preferred) Customer service: 1 year (preferred) Retail sales: 1 year (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (preferred)
Work Location: In person