individual to join our growing team in Workington. If you're organised, proactive, and keen to develop both customer-facing and hands-on skills, this could be the perfect opportunity for you.
This role combines
customer service
,
logistics coordination
, and
finishing work
, making it ideal for someone who enjoys variety and values craftsmanship.
What You'll Be Doing
Customer Service
Respond to customer emails, live chat, and phone enquiries with professionalism and care.
Use product knowledge and company tools to support customer queries.
Handle complaints in line with our procedures to ensure satisfaction.
Maintain clear and accurate communication using Microsoft Office.
Logistics & Dispatch
Work with the packing team to prepare orders for shipment.
Create shipping labels and coordinate dispatch based on lead times.
Liaise with couriers and assist in tracking/resolving delivery issues.
Finishing (Waxing)
Apply wax finishes to timber products, ensuring high standards of quality and presentation.
Full training provided - no prior experience necessary!
What We're Looking For
Essential Skills:
Team player with a proactive problem solving mindset.
Experience dealing with customers (retail, hospitality, or call centre welcome).
Strong communication - written and verbal.
Competent in Microsoft Word, Excel, Outlook.
Detail-oriented and able to manage multiple tasks.
Ability to work under pressure and meet deadlines.
Dependable, punctual, and committed.
Desirable (but not required):
Experience in logistics, dispatch, or order processing.
Manufacturing, joinery, or finishing background.
Knowledge of stock control or health & safety in workshop settings.
Why Work With Us?
? Competitive salary and full-time stability
? Friendly, supportive team culture
? Learn hands-on skills and build customer service experience
? Career progression as the business grows
? Be part of a company that values quality and craftsmanship
Job Type: Full-time
Pay: 26,000.00 per year
Benefits:
Company pension
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Day shift
Monday to Friday
Work Location: In person
Application deadline: 10/08/2025
Reference ID: Customer service job
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