Job Description

Job Summary

We are seeking a dedicated and experienced Aftersales Customer Service Manager to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. As a Customer Service Manager, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and implementing strategies to enhance service quality. This role requires excellent communication skills and the ability to analyse data to drive improvements.

Salary:

Negotiable based on relevancy of experience. Starting from 40k.

Responsibilities

Lead and supervise the customer service team, providing guidance and support to ensure high performance. Develop and implement customer service policies and procedures to enhance operational efficiency. Monitor and analyse customer feedback and service metrics to identify areas for improvement. Foster a positive team environment that encourages collaboration and professional growth. Handle escalated customer inquiries and complaints with professionalism and empathy. Train new staff members on best practices in customer service and company policies. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Maintain up-to-date knowledge of industry trends and competitor offerings.

Qualifications

Proven experience in a managerial role within customer service or related field. Strong leadership skills with the ability to motivate and develop a team. Excellent communication skills in English; proficiency in Spanish is highly desirable. Strong analytical skills to assess performance metrics and implement necessary changes. Experience in supervising staff, with a focus on fostering a positive work culture. Multilingual abilities are an advantage, enhancing our capacity to serve diverse customers. A commitment to delivering outstanding customer service while managing operational challenges effectively. If you are passionate about leading teams and enhancing customer experiences, we invite you to apply for this exciting opportunity as our Customer Service Manager.
Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Benefits:

Company pension On-site parking
Ability to commute/relocate:

Birmingham B31 2BQ: reliably commute or plan to relocate before starting work (required)
Experience:

OEM customer service: 7 years (required)
Work authorisation:

United Kingdom (required)
Willingness to travel:

25% (preferred)
Work Location: In person