Job Description

Company & Role Summary

Since 1908, MEWA has been a family-run company providing sustainable, full-service textile solutions. With over 6,000 employees at 53 locations in Europe, we reliably supply our customers with workwear, protective clothing, cleaning cloths and other industrial textiles. Our continuous growth, strong values and innovative solutions make us a secure, future-oriented employer responsible towards people and the environment.

At MEWA UK, we are proud to combine this rich heritage with a forward-looking approach that supports our customers' needs today and tomorrow. Our values are built on respect, responsibility, and continuous improvement for our customers, our employees, and the environment.

We are committed to promoting equal opportunities in employment, and job applicants will receive equal treatment regardless of gender reassignment, marital or civil partner status, pregnancy or maternity, race colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We strongly encourage applications from people of colour, LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If there's anything we can do to accommodate your specific situation, please let us know.

MEWA UK TEXTILES LIMITED have a responsibility to ensure that all its employees have the legal right to live and work in the UK. Therefore, any offer of employment is subject to Mewa verifying Right to Work before the successful candidate starts work.

We are seeking an experienced and motivated Customer Service Manager to lead our customer service team and ensure an exceptional experience for every client. In this role, you will be the driving force behind our service operations, guiding, motivating, and supporting your team to deliver outstanding customer care at every touchpoint.

We're looking for a leader who is passionate about people, thrives in a fast-paced environment, and is dedicated to building a culture of service excellence. If you're ready to take the next step in your career and make a meaningful impact on our customers and our team, we'd love to hear from you.

Responsibilities

Oversee the daily operations of the customer service team Provide training and development for team members to enhance their skills Monitor and evaluate team performance, offering constructive feedback Develop and implement customer service policies, procedures and processes Handle escalated customer inquiries and resolve any issues promptly Analyse customer service metrics and identify areas for improvement Collaborate with other departments to ensure a seamless customer experience Offer in depth support and guidance to the new and existing employees Drive customer satisfaction through a proven track record of continuous improvement initiatives.

Requirements

Proven experience in a customer service management role Excellent communication and interpersonal skills Strong leadership abilities and team-oriented mindset Ability to work under pressure in a fast paced environment Familiarity with customer service software and tools (CRM) Analytical skills to assess service metrics and customer feedback A positive attitude and a passion for helping others Able to operate in a constantly changing environment with strong levels of customer and organisational growth

Skills

Teamwork & Collaboration Communication Skills Customer Focus. Problem-Solving & Initiative Attention to Detail Time Management & Organisation Continuous Improvement Mindset Strong intrapersonal skills

Qualifications & Educational Requirements

5 GCSE's grade A-C (or equivalent)

Benefits

Private medical insurance Flexible working hours Potential to include hybrid working
If this position sounds of interest to you, please apply today!

Job Types: Full-time, Permanent

Benefits:

Company pension On-site parking Private medical insurance
Application question(s):

What are your salary expectations? Do you accept the electronic storage of your personal information?
Work authorisation:

United Kingdom (required)
Work Location: In person