Job Description

@Pall-Ex UK our values are Honesty, Transparency, Mutually Beneficial Relationships, Sustainability, Commitment, Innovation & Respect

We have an opportunity for an experienced Customer Services Manager to join our Team, based at our Hub in Coalville to maintain First class customer Service , Future Revenue Protection, Corporate Customer Retention, Create an engaged workforce & support Staff Retention.

If you are an experienced B2B Customer Service Manager looking for role with an award winning company & you meet the role criteria, we'd love to hear from you!

Role description

Day to day management of the customer services team Development of skill set across the CS Team Regular Review of revenue protection, credits, insurance claim roots cause and RCR Compliance by customer Fulfil role of depot principal for D50 from compliance and escalation perspective Carry out ongoing training sessions to ensure the team remains knowledgeable and aware of any changes to operating procedures. Liaise with Customer Service Advisors to ensure continuity of service and ongoing service levels. Deal with and resolve customer's complaints to ensure that issues are resolved effectively and efficiently, as required. Communicate on regular basis to the Customer Service Advisors through team briefings, to ensure everyone remains up to date with procedure changes and general information. Be fully familiar with Pall-ex MSA, Pall-ex Conditions of Carriage, CMR, Customer Information Booklet and Pall-ex hub operational, administrative and credit procedures. Be aware of and adhere to Pall-ex to Pall-ex ISO standards and H&S procedures. Act as Sales Dept representative @ quality meetings. o To produce delivery performance reports To visit existing customers and give on-site training to customers & throughout the UK membership as and when required To oversee the day to day running of the CSD Department and each advisor's workload. Liaise with BDM's on new customers implementation and retention

What we are looking for

Experience of Managing a Customer Service Team, Ideally in a Logistics setting. Integrity, Professionalism & Honesty are a must Work Well Under Pressure Highly organised. Strong, and influential communicator Provide accurate KPI reporting Deliver weekly service quality meeting
What we'd like to give you.

A competitive salary Performance related bonus A range of useful benefits

Proud to support

Awarded the Gold Armed Forces Covenant and therefore we encourage veterans to apply for our roles and if the essential criteria is met then we will endeavour to offer an interview

We are a Disability Confident Employer

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

What will you need to do next?

Apply with your CV

Job Types: Full-time, Permanent

Pay: 36,000.00 per year

Benefits:

Company pension Referral programme
Ability to commute/relocate:

Coalville LE67 1FH: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person