Job Description

CUSTOMER SERVICE MANAGER

CREWE

Up to 35K DOE

STRICTLY UK BASED APPLICANTS ONLY PLEASE

This is a brand new role, so will ideally suit an ambitious person who's confident and experienced, and excited to help shape it from the ground up and a fast moving eCommerce business.

The successful candidate will be an experienced, high-energy Customer Service Manager who thrives in fast-paced environments, knows how to bring out the best in a small team, and lead by example when handling reviews, both good and bad but for any unfair negative reviews, taking time to separate emotion from fact, and respond in a way that's respectful, measured, and solution-focused.

You'll be responsible for day-to-day team management, training and development, performance tracking, and ensuring every customer interaction reflects the brand values.

Overview:

Lead, inspire and support a small customer service team, ensuring professionalism at all times Set clear KPIs and targets to drive performance and customer satisfaction Handle escalated issues and manage sensitive feedback with professionalism and empathy Continuously refine processes to improve speed, quality, and consistency
Additional Information:

Monday to Friday 39.5 hours Annual leave that increases with service + a day off for your Birthday. Employee and family discounts on company products. Joining an ambitious and forward thinking business with a friendly and welcoming team.
If you'd like to know more about this role, then please send your CV to our internal recruiter: Mel.Dixon@AdminOutsourcingServices.co.uk

Admin Outsourcing Services is acting in the capacity of an internal recruiter on behalf of the hirer. Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within 2 weeks of application.

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Schedule:

Monday to Friday
Work Location: In person