Job Description

Location - Ayr, KA72RA

Creative Designs Ayr Ltd

is an established family business with an evaluable reputation for high quality kitchens and service for over 45 years. This work includes private commissions and working alongside the country's leading house builders.

After a period of sustained growth and continuing demand we are looking for a talented

Customer Service Manager.

You will be responsible for.........

Processing work instructions Liaise with customers and suppliers to ensure that remedial issues are resolved in a timely and efficient manner and within agreed time scales Ordering remedial parts from job sheets and work instructions Raising both POs & SOs on Xero accounting software Communicating with house builder management teams regarding lead times Schedule installation of parts Updating house builder portals Inputting remedial orders on snagging report Represent the Creative Designs brand and deliver the highest standards of customer service. Answer and deal with all calls and enquiries relating to all aspects of the business

Knowledge, Skills and Abilities

Educated to GCSE equivalent in English Exceptional administrative and organisations skills and ability to prioritise workload Excellent interpersonal skills Competent PC skills including MS Word, Excel, Internet Explorer (or other web browser) and Outlook Previous experience in a Customer Service administration role is desirable but not essential.

What You'll Get in Return

Salary

Working hours

Holiday

Benefits

Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events Company pension Discounted or free food Employee discount On-site parking Sick pay
Ability to commute/relocate:

Glasgow: reliably commute or plan to relocate before starting work (preferred)
Education:

A-Level or equivalent (preferred)
Experience:

customer service: 5 years (required)
Work Location: In person

Reference ID: Customer Service Manager